Abstract
The main goal of this paper is to discuss how to integrate the possibilities of crowdsourcing platforms with systems supporting workflow to enable the engagement and interaction with business tasks of a wider group of people. Thus, this work is an attempt to expand the functional capabilities of typical business systems by allowing selected process tasks to be performed by unlimited human resources. Opening business tasks to crowdsourcing, within established Business Process Management Systems (BPMS) will improve the flexibility of company processes and allow for lower work-load and greater specialization among the staff employed on-site. The presented conceptual work is based on the current international standards in this field, promoted by Workflows Management Coalition. To this end, the functioning of business platforms was analysed and their functionality was presented visually, followed by a proposal and a discussion of how to implement crowdsourcing into workflow systems.
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Acknowledgements
The presented conceptual work is based on the current international standards in this field, promoted by Workflows Management Coalition and was made possible by the XR Lab at PJAIT, part of HASE research initiative (Human Aspects in Science and Engineering) of human-computer interaction labs.
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Masłyk, R. et al. (2021). Deploying Crowdsourcing for Workflow Driven Business Process—A Brief Proposal. In: Biele, C., Kacprzyk, J., Owsiński, J.W., Romanowski, A., Sikorski, M. (eds) Digital Interaction and Machine Intelligence. MIDI 2020. Advances in Intelligent Systems and Computing, vol 1376. Springer, Cham. https://doi.org/10.1007/978-3-030-74728-2_14
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