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International Conference on Human-Computer Interaction

HCII 2020: Human-Computer Interaction. Design and User Experience pp 257–272Cite as

A Successful Transformation of Work? An Exploratory Analysis on Requirements and Evaluation Criteria

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Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12181))

Abstract

The digital transformation of work is widely discussed by interdisciplinary research, but still, it is not sufficiently explored how different shareholders define a “successful” transformation. Our article aims to close this research gap via a two stepped exploratory approach. As a first step, we derived three dimensions from literature: Requirements, evaluation criteria, and potential conflicts. As a second step, we conducted two focus groups consisting of workers of different job sectors and levels of experience. Thematic qualitative text analysis revealed that successful transformation could be evaluated by an increased outcome quality, decreased working effort, better work life balance and employees’ acceptance. It requires suitable competence acquisition programs and a participatory process and should avoid pressure by flexibility, conflicts between worker groups, and conflicts of skill or workforce structure. Results were discussed in order to provide validated instructions on how to supervise and encourage digital transformation, and how to ensure participation of less technology enthusiastic workers.

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Acknowledgments

We would like to thank Julianne Monissen, Anna Rohowsky, Lena Lummertzheim and Susanne Gohr for sharing their methodological expertise during our qualitative analysis. Furthermore, we would like to thank all participants of both our focus groups. This research was funded by the Project SiTra 4.0 (German Ministry for research and education, reference no. 02L15A000- 02L15A004).

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Authors and Affiliations

  1. Human-Computer Interaction Center (HCIC), Chair of Communication Science, RWTH Aachen University, Campus-Boulevard, Aachen, Germany

    Julian Hildebrandt, Johanna Kluge & Martina Ziefle

Authors
  1. Julian Hildebrandt
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  2. Johanna Kluge
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  3. Martina Ziefle
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Corresponding author

Correspondence to Julian Hildebrandt .

Editor information

Editors and Affiliations

  1. The Open University of Japan, Chiba, Japan

    Masaaki Kurosu

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Hildebrandt, J., Kluge, J., Ziefle, M. (2020). A Successful Transformation of Work? An Exploratory Analysis on Requirements and Evaluation Criteria. In: Kurosu, M. (eds) Human-Computer Interaction. Design and User Experience. HCII 2020. Lecture Notes in Computer Science(), vol 12181. Springer, Cham. https://doi.org/10.1007/978-3-030-49059-1_19

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  • DOI: https://doi.org/10.1007/978-3-030-49059-1_19

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-49058-4

  • Online ISBN: 978-3-030-49059-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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