Skip to main content
SpringerLink
Log in

Patient Satisfaction and Outcomes

  • Chapter
  • First Online:
Burnout in Women Physicians

Abstract

Patient satisfaction evaluations of physician have become commonplace in the practice of medicine over the past decade. This chapter reviews the available literature on patient satisfaction scores and patient outcomes for women physicians.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 44.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 59.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Schmittdiel J, Grumbach K, Selby JV, Quesenberry CP Jr. Effect of physician and patient gender concordance on patient satisfaction and preventive care practices. J Gen Intern Med. 2000;15(11):761–9.

    Article  CAS  PubMed  PubMed Central  Google Scholar 

  2. Fenton JJ, Jerant AF, Bertakis KD, Franks P. The cost of satisfaction: a national study of patient satisfaction, health care utilization, expenditures, and mortality. Arch Intern Med. 2012;172(5):405–11.

    Article  PubMed  Google Scholar 

  3. Zgierska A, Rabago D, Miller MM. Impact of patient satisfaction ratings on physicians and clinical care. Patient Prefer Adherence. 2014;8:437–46.

    Article  PubMed  PubMed Central  Google Scholar 

  4. Schmittdiel JA, Traylor A, Uratsu CS, Mangione CM, Ferrara A, Subramanian U. The association of patient-physician gender concordance with cardiovascular disease risk factor control and treatment in diabetes. J Womens Health (Larchmt). 2009;18(12):2065–70.

    Article  Google Scholar 

  5. Baumhakel M, Muller U, Bohm M. Influence of gender of physicians and patients on guideline-recommended treatment of chronic heart failure in a cross-sectional study. Eur J Heart Fail. 2009;11(3):299–303.

    Article  PubMed  PubMed Central  Google Scholar 

  6. Tsugawa Y, Jena AB, Figueroa JF, Orav EJ, Blumenthal DM, Jha AK. Comparison of hospital mortality and readmission rates for medicare patients treated by male vs female physicians. JAMA Intern Med. 2017;177(2):206–13.

    Article  PubMed  PubMed Central  Google Scholar 

  7. Dahrouge S, Seale E, Hogg W, Russell G, Younger J, Muggah E, et al. A comprehensive assessment of family physician gender and quality of care: a cross-sectional analysis in Ontario, Canada. Med Care. 2016;54(3):277–86.

    Article  PubMed  Google Scholar 

  8. Mehrotra A, Morris M, Gourevitch RA, Carrell DS, Leffler DA, Rose S, et al. Physician characteristics associated with higher adenoma detection rate. Gastrointest Endosc. 2018;87(3):778–86. e5.

    Article  PubMed  Google Scholar 

  9. Meeuwesen L, Schaap C, van der Staak C. Verbal analysis of doctor-patient communication. Soc Sci Med. 1991;32(10):1143–50.

    Article  CAS  PubMed  Google Scholar 

  10. Roter DL, Hall JA, Aoki Y. Physician gender effects in medical communication: a meta-analytic review. JAMA. 2002;288(6):756–64.

    Article  PubMed  Google Scholar 

  11. Franks P, Bertakis KD. Physician gender, patient gender, and primary care. J Womens Health (Larchmt). 2003;12(1):73–80.

    Article  Google Scholar 

  12. Bertakis KD, Helms LJ, Callahan EJ, Azari R, Robbins JA. The influence of gender on physician practice style. Med Care. 1995;33(4):407–16.

    Article  CAS  PubMed  Google Scholar 

  13. Lurie N, Slater J, McGovern P, Ekstrum J, Quam L, Margolis K. Preventive care for women. Does the sex of the physician matter? N Engl J Med. 1993;329(7):478–82.

    Article  CAS  PubMed  Google Scholar 

  14. Henderson JT, Weisman CS. Physician gender effects on preventive screening and counseling: an analysis of male and female patients’ health care experiences. Med Care. 2001;39(12):1281–92.

    Article  CAS  PubMed  Google Scholar 

  15. Andersen MR, Urban N. Physician gender and screening: do patient differences account for differences in mammography use? Women Health. 1997;26(1):29–39.

    Article  CAS  PubMed  Google Scholar 

  16. Frank E, Harvey LK. Prevention advice rates of women and men physicians. Arch Fam Med. 1996;5(4):215–9.

    Article  CAS  PubMed  Google Scholar 

  17. Franks P, Clancy CM. Physician gender bias in clinical decisionmaking: screening for cancer in primary care. Med Care. 1993;31(3):213–8.

    Article  CAS  PubMed  Google Scholar 

  18. Tawfik DS, Profit J, Morgenthaler TI, Satele DV, Sinsky CA, Dyrbye LN, et al. Physician burnout, well-being, and work unit safety grades in relationship to reported medical errors. Mayo Clin Proc. 2018;93(11):1571–80.

    Article  PubMed  Google Scholar 

  19. Panagioti M, Geraghty K, Johnson J, Zhou A, Panagopoulou E, Chew-Graham C, et al. Association between physician burnout and patient safety, professionalism, and patient satisfaction: a systematic review and meta-analysis. JAMA Intern Med. 2018;178(10):1317–30.

    Article  PubMed  PubMed Central  Google Scholar 

  20. Rogo-Gupta LJ, Haunschild C, Altamirano J, Maldonado YA, Fassiotto M. Physician gender is associated with press Ganey patient satisfaction scores in outpatient gynecology. Womens Health Issues. 2018;28(3):281–5.

    Article  PubMed  Google Scholar 

  21. Prakash B. Patient satisfaction. J Cutan Aesthet Surg. 2010;3(3):151–5.

    Article  PubMed  PubMed Central  Google Scholar 

  22. Fitzpatrick R. Satisfaction with health care. In: Fitzpatrick R, editor. The experience of illness. London: Tavistock; 1984. p. 154–75.

    Google Scholar 

  23. Jha AK, Orav EJ, Zheng J, Epstein AM. Patients’ perception of hospital care in the United States. N Engl J Med. 2008;359(18):1921–31.

    Article  CAS  PubMed  Google Scholar 

  24. Glickman SW, Boulding W, Manary M, Staelin R, Roe MT, Wolosin RJ, et al. Patient satisfaction and its relationship with clinical quality and inpatient mortality in acute myocardial infarction. Circ Cardiovasc Qual Outcomes. 2010;3(2):188–95.

    Article  PubMed  Google Scholar 

  25. Boulding W, Glickman SW, Manary MP, Schulman KA, Staelin R. Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days. Am J Manag Care. 2011;17(1):41–8.

    PubMed  Google Scholar 

  26. Robbins A. The problem with satisfied patients. The Atlantic. Available at: https://www.theatlantic.com/health/archive/2015/04/the-problem-with-satisfied-patients/390684/. 2015.

  27. Coulter A, Fitzpatrick R, Cornwell J. The point of care. Measures of patients’ experience in hospital: purpose, methods and uses. The King’s Fund. Available at: https://www.researchgate.net/publication/230687403. July 2009.

  28. Cooper LA, Roter DL, Johnson RL, Ford DE, Steinwachs DM, Powe NR. Patient-centered communication, ratings of care, and concordance of patient and physician race. Ann Intern Med. 2003;139(11):907–15.

    Article  PubMed  Google Scholar 

  29. Hall JA, Irish JT, Roter DL, Ehrlich CM, Miller LH. Satisfaction, gender, and communication in medical visits. Med Care. 1994;32(12):1216–31.

    Article  CAS  PubMed  Google Scholar 

  30. Bernzweig J, Takayama JI, Phibbs C, Lewis C, Pantell RH. Gender differences in physician-patient communication. Evidence from pediatric visits. Arch Pediatr Adolesc Med. 1997;151(6):586–91.

    Article  CAS  PubMed  Google Scholar 

  31. Johnson AM, Schnatz PF, Kelsey AM, Ohannessian CM. Do women prefer care from female or male obstetrician-gynecologists? A study of patient gender preference. J Am Osteopath Assoc. 2005;105(8):369–79.

    PubMed  Google Scholar 

  32. Janssen SM, Lagro-Janssen AL. Physician’s gender, communication style, patient preferences and patient satisfaction in gynecology and obstetrics: a systematic review. Patient Educ Couns. 2012;89(2):221–6.

    Article  PubMed  Google Scholar 

  33. Christen RN, Alder J, Bitzer J. Gender differences in physicians’ communicative skills and their influence on patient satisfaction in gynaecological outpatient consultations. Soc Sci Med. 2008;66(7):1474–83.

    Article  PubMed  Google Scholar 

  34. Phillips D, Brooks F. Women patients’ preferences for female or male GPs. Fam Pract. 1998;15(6):543–7.

    Article  CAS  PubMed  Google Scholar 

  35. Ahmad F, Gupta H, Rawlins J, Stewart DE. Preferences for gender of family physician among Canadian European-descent and South-Asian immigrant women. Fam Pract. 2002;19(2):146–53.

    Article  PubMed  Google Scholar 

  36. Raji YR, Raji OR, Bello TB, Ekore JO. Effects of gender on patient’s satisfaction with physician care and communication skills in a tertiary hospital in Nigeria. IFE PsychologIA. 2018;26(2):62–71.

    Google Scholar 

  37. Bertakis KD, Franks P, Azari R. Effects of physician gender on patient satisfaction. J Am Med Womens Assoc (1972). 2003;58(2):69–75.

    Google Scholar 

  38. van den Brink-Muinen A, de Bakker DH, Bensing JM. Consultations for women’s health problems: factors influencing women’s choice of sex of general practitioner. Br J Gen Pract. 1994;44(382):205–10.

    PubMed  PubMed Central  Google Scholar 

  39. Schmittdiel J, Selby JV, Grumbach K, Quesenberry CP Jr. Women’s provider preferences for basic gynecology care in a large health maintenance organization. J Womens Health Gend Based Med. 1999;8(6):825–33.

    Article  CAS  PubMed  Google Scholar 

  40. Derose KP, Hays RD, McCaffrey DF, Baker DW. Does physician gender affect satisfaction of men and women visiting the emergency department? J Gen Intern Med. 2001;16(4):218–26.

    Article  CAS  PubMed  PubMed Central  Google Scholar 

  41. Schnatz PF, Johnson AM, O’Sullivan DM. Qualities and attributes desired in menopause clinicians. Maturitas. 2007;56(2):184–9.

    Article  PubMed  Google Scholar 

  42. Mavis B, Vasilenko P, Schnuth R, Marshall J, Jeffs MC. Female patients’ preferences related to interpersonal communications, clinical competence, and gender when selecting a physician. Acad Med. 2005;80(12):1159–65.

    Article  PubMed  Google Scholar 

  43. Fisher WA, Bryan A, Dervaitis KL, Silcox J, Kohn H. It ain’t necessarily so: most women do not strongly prefer female obstetrician-gynaecologists. J Obstet Gynaecol Can. 2002;24(11):885–8.

    Article  PubMed  Google Scholar 

  44. Ekeroma A, Harillal M. Women’s choice in the gender and ethnicity of her obstetrician and gynaecologist. Aust N Z J Obstet Gynaecol. 2003;43(5):354–9.

    Article  PubMed  Google Scholar 

  45. Makam A, Mallappa Saroja CS, Edwards G. Do women seeking care from obstetrician-gynaecologists prefer to see a female or a male doctor? Arch Gynecol Obstet. 2010;281(3):443–7.

    Article  PubMed  Google Scholar 

  46. Baskett TF. What women want: don’t call us clients,and we prefer female doctors. J Obstet Gynaecol Can. 2002;24(7):572–4.

    Article  PubMed  Google Scholar 

  47. Gross R, McNeill R, Davis P, Lay-Yee R, Jatrana S, Crampton P. The association of gender concordance and primary care physicians’ perceptions of their patients. Women Health. 2008;48(2):123–44.

    Article  PubMed  Google Scholar 

  48. van Dulmen AM, Bensing JM. Gender differences in gynecologist communication. Women Health. 2000;30(3):49–61.

    Article  PubMed  Google Scholar 

  49. Roter DL, Hall JA. Physician gender and patient-centered communication: a critical review of empirical research. Annu Rev Public Health. 2004;25:497–519.

    Article  PubMed  Google Scholar 

  50. Milano A, Dalawari P, McGregor AJ, Meloy PG, Kalantari A, Kirby SE, et al. Emergency department evaluation of patient satisfaction. Does physician gender impact Press Ganey scores? A multicenter study. Am J Emerg Med. 2018;36(9):1708–9.

    Article  PubMed  Google Scholar 

  51. Hall JA, Roter DL, Blanch-Hartigan D, Mast MS, Pitegoff CA. How patient-centered do female physicians need to be? Analogue patients’ satisfaction with male and female physicians’ identical behaviors. Health Commun. 2015;30(9):894–900.

    Article  PubMed  Google Scholar 

  52. Hall JA, Gulbrandsen P, Dahl FA. Physician gender, physician patient-centered behavior, and patient satisfaction: a study in three practice settings within a hospital. Patient Educ Couns. 2014;95(3):313–8.

    Article  PubMed  Google Scholar 

  53. Garcia JA, Paterniti DA, Romano PS, Kravitz RL. Patient preferences for physician characteristics in university-based primary care clinics. Ethn Dis. 2003;13(2):259–67.

    PubMed  Google Scholar 

  54. Journath G, Hellenius ML, Manhem K, Kjellgren KI, Nilsson PM, Hyper-Q Study Group S. Association of physician’s sex with risk factor control in treated hypertensive patients from Swedish primary healthcare. J Hypertens. 2008;26(10):2050–6.

    Article  CAS  PubMed  Google Scholar 

  55. Berthold HK, Gouni-Berthold I, Bestehorn KP, Bohm M, Krone W. Physician gender is associated with the quality of type 2 diabetes care. J Intern Med. 2008;264(4):340–50.

    Article  CAS  PubMed  Google Scholar 

  56. Flocke SA, Gilchrist V. Physician and patient gender concordance and the delivery of comprehensive clinical preventive services. Med Care. 2005;43(5):486–92.

    Article  PubMed  Google Scholar 

  57. Greenwood BN, Carnahan S, Huang L. Patient-physician gender concordance and increased mortality among female heart attack patients. Proc Natl Acad Sci U S A. 2018;115(34):8569–74.

    Article  CAS  PubMed  PubMed Central  Google Scholar 

  58. Wallis CJ, Ravi B, Coburn N, Nam RK, Detsky AS, Satkunasivam R. Comparison of postoperative outcomes among patients treated by male and female surgeons: a population based matched cohort study. BMJ. 2017;359:j4366.

    Article  PubMed  PubMed Central  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Heart and Vascular Institute, University of Pittsburgh Medical Center, Pittsburgh, PA, USA

    Jennifer I. Berliner

Authors
  1. Jennifer I. Berliner
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Jennifer I. Berliner .

Editor information

Editors and Affiliations

  1. Department of Psychiatry and Psychology, Mayo Clinic, Scottsdale, AZ, USA

    Cynthia M. Stonnington

  2. Division of Women’s Health Internal Medicine, Mayo Clinic, Scottsdale, AZ, USA

    Julia A Files

Rights and permissions

Reprints and permissions

Copyright information

© 2020 Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Berliner, J.I. (2020). Patient Satisfaction and Outcomes. In: Stonnington, C., Files, J. (eds) Burnout in Women Physicians. Springer, Cham. https://doi.org/10.1007/978-3-030-44459-4_2

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-44459-4_2

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-44458-7

  • Online ISBN: 978-3-030-44459-4

  • eBook Packages: MedicineMedicine (R0)

Publish with us

Policies and ethics

Search

Navigation