Abstract
It might appear blasphemic to begin a book with a negative statement; however, we have to remain realistic: to introduce Lean in an office environment is much more difficult than introducing Lean in non-automotive manufacturing industries.
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References and Selected Readings
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Rüttimann, B.G. (2019). Insights and Prerequisites for Lean Office. In: Transactional Lean: Preparing for the Digitalization Era. Springer, Cham. https://doi.org/10.1007/978-3-030-22860-6_2
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DOI: https://doi.org/10.1007/978-3-030-22860-6_2
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