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Financial Compliance pp 205–268Cite as

Palgrave Macmillan

Disentangling the Expectation Gap for Compliance Officers

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Abstract

Despite the current emphasis on compliance, the status of compliance personnel is still relatively unexamined by scholars. The invisibility of compliance personnel attributable to a lack of relative power within the firm as well as the conflicting notions that exist as far as their duties, responsibilities, functions, as well as their title and qualifications, raises the crucial question whether the compliance profession is facing an expectation gap. In the first part of the chapter, the compliance program and the impact of non-compliance are contextualized within the ethical culture and internal coherence. In the second part of the chapter, the authors utilizing Porter’s (1988, 1993) theoretical model of the expectation gap, developed in reference to the accounting profession, report findings from an empirical survey of the compliance officers in Cyprus.

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Acknowledgements

The authors would like to thank Eleana Fitidou for assisting with the literature search.

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Authors and Affiliations

  1. Cyprus University of Technology, Limassol, Cyprus

    Maria Krambia-Kapardis & Salomi Dimitriou

  2. University of Central Lancashire Cyprus (UCLan), Pyla, Cyprus

    Salomi Dimitriou & Ioanna Stylianou

Authors
  1. Maria Krambia-Kapardis
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  2. Salomi Dimitriou
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  3. Ioanna Stylianou
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Corresponding author

Correspondence to Maria Krambia-Kapardis .

Editor information

Editors and Affiliations

  1. Faculty of Management and Economics, Cyprus University of Technology, Limassol, Cyprus

    Maria Krambia-Kapardis

Appendix

Appendix

See Tables 4, 5, 6, and 7.

Table 4 Duties as derived by legislation, ICA, and literature included in the questionnaire
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Table 5 Responsibilities interest groups consider to be cost-beneficial and expected by board and management
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Table 6 Existing duties performed by CO
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Table 7 Duties expected of CO by regulations
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Krambia-Kapardis, M., Dimitriou, S., Stylianou, I. (2019). Disentangling the Expectation Gap for Compliance Officers. In: Krambia-Kapardis, M. (eds) Financial Compliance. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-14511-8_9

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  • DOI: https://doi.org/10.1007/978-3-030-14511-8_9

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