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Privacy Protection in Tourism: Where We Are and Where We Should Be Heading For

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Information and Communication Technologies in Tourism 2019

Abstract

The link between information privacy concerns and privacy behaviours has been a focus of extensive investigation in various disciplines. However, little attention has been devoted to this issue in the tourism literature. Spurred by technological development and shaped by tourism-related environments, emerging privacy issues call for comprehensive yet context-specific studies to ensure tourists are making beneficial privacy choices. This paper first presents a comprehensive review of state-of-the-art research on privacy concerns and behaviours. Then, it suggests a list of overarching research priorities, merging social and technical aspects of privacy protection approaches as they apply to tourism. The priorities include research to measure tourists’ privacy concerns, explore specific biases in tourists’ privacy decisions, experiment with privacy nudges, and explore how to integrate privacy nudges in system design. Thus, this paper contributes to guiding the direction of future research on privacy protection in tourism.

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Acknowledgements

This work was part of the “PRIvacy-aware personal data management and Value Enhancement for Leisure Travellers (PriVELT)” Project supported by the UK’s Engineering and Physical Sciences Research Council (EPSRC) (EP/R033196/1, EP/R033749/1, and EP/R033609/1).

Author information

Authors and Affiliations

  1. School of Hospitality and Tourism Management, University of Surrey, Guildford, UK

    Iis Tussyadiah & Graham Miller

  2. Kent Interdisciplinary Research Centre in Cyber Security (KirCCS) and School of Computing, University of Kent, Canterbury, UK

    Shujun Li

Authors
  1. Iis Tussyadiah
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  2. Shujun Li
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  3. Graham Miller
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Correspondence to Iis Tussyadiah .

Editor information

Editors and Affiliations

  1. Business School, University of Eastern Finland, Joensuu, Finland

    Juho Pesonen

  2. Faculty of Informatics, TU Wien, Vienna, Austria

    Julia Neidhardt

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Tussyadiah, I., Li, S., Miller, G. (2019). Privacy Protection in Tourism: Where We Are and Where We Should Be Heading For. In: Pesonen, J., Neidhardt, J. (eds) Information and Communication Technologies in Tourism 2019. Springer, Cham. https://doi.org/10.1007/978-3-030-05940-8_22

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