Citizen Participation in the Use of the IRS Portal that Electronic Government Brings in the City of Milagro

Abstract

The purpose of this article is to analyze the importance of using the electronic government portal for the collection of taxes and their involvement in the city of Milagro. At present, the use of technological tools for process of control has allowed several activities to be carried out in such a way that the citizens does not have to go the government offices.

In the review of literatures, important concepts related to the e-government plan, the use of ICTs in the government of Milagro and e-government in Milagro and its surroundings were researched, the methodology used for the data collection was the survey, the same one that allowed obtaining quantitative and statistical information to carry out a detailed analysis of the use of ICTs in local government.

The results obtained from the researched detail the services offered by the Internal Revenue Service (IRS) in the city of Milagro, as well as the utility that the web page provides to citizens.

It is important to establish that this work was carried out with the purpose of determining the degree of impact in terms of the participation of the people in the use that is given to the IRS portal of the electronic government, it is possible to conclude that previously there had not been carried out a similar study, because people did not have knowledge and showed little interest in the inclusion of institutional portals that dynamically help to generate processes saving time for users.