Quality Survey and Analysis of China’s Key Service Industries in 2017

Jiang, Yawei; Cai, Huali

doi:10.1007/978-3-030-02116-0_18

Yawei Jiang²⁰ &
Huali Cai²⁰

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 877))

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International Symposium on Computational Science and Computing

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Abstract

Service industries represent an important part of modern economic system while quality a key pillar for the development of service industries. With the further enhanced leading role of China’s service industries in economic growth, service quality occupies an important position in satisfying the increasing demands of the public for a better life and facilitating high-quality economic growth. In order to understand the current development of service quality, this paper makes an analysis of China’s key service industries in terms of customer satisfaction, consumer complaint and brand value in 2017, which is of great significance for improving service quality.

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References

National Bureau of Statistics of the People’s Republic of China. http://www.stats.gov.cn/tjsj/sjjd/201801/t20180119_1575485.html. Accessed 10 May 2018
State Post Bureau of the People’s Republic of China. http://www.askci.com/news/chanye/20180129/171314117201.shtml. Accessed 10 May 2018
China Association for Quality. http://www.caq.org.cn/html/zltj/yhmygcdtxx/6467.html. Accessed 10 May 2018
China Consumers Association. http://www.cca.org.cn/tsdh/detail/27876.html. Accessed 10 May 2018
National Bureau of Statistics of the People’s Republic of China. http://www.stats.gov.cn/tjsj/zxfb/201802/t20180228_1585631.html. Accessed 10 May 2018
China-10.com. http://www.china-10.com/news/486523.html. Accessed 21 June 2018

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Authors and Affiliations

Quality Management Branch, China National Institute of Standardization, Beijing, China
Yawei Jiang & Huali Cai

Authors

Yawei Jiang
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Huali Cai
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Correspondence to Huali Cai .

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Editors and Affiliations

Division of Intelligent Future Technologies, Mälardalen University, Västerås, Sweden
Ning Xiong
School of Information Science and Technology, Hunan University, Changsha, Hunan, China
Zheng Xiao
School of Computer Science, Hunan Normal University, Changsha, Hunan, China
Zhao Tong
Hunan University of Chinese Medicine, School of Computer Science, Changsha, Hunan, China
Jiayi Du
School of Electrical and Electronic Engineering, Nanyang Technological University, Singapore, Singapore
Lipo Wang
Design and Physical Sciences Brunel, Electronic and Computer Engineering, College of Engineering, Uxbridge, Middlesex, UK
Maozhen Li

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Jiang, Y., Cai, H. (2019). Quality Survey and Analysis of China’s Key Service Industries in 2017. In: Xiong, N., Xiao, Z., Tong, Z., Du, J., Wang, L., Li, M. (eds) Advances in Computational Science and Computing. ISCSC 2018 2018. Advances in Intelligent Systems and Computing, vol 877. Springer, Cham. https://doi.org/10.1007/978-3-030-02116-0_18

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DOI: https://doi.org/10.1007/978-3-030-02116-0_18
Published: 15 November 2018
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-02115-3
Online ISBN: 978-3-030-02116-0
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