Abstract
Our expectations deeply affect how we interact with other people. In the working environment where we often depend on other people in order to complete our own work, this becomes even more apparent. When we set high expectations and they are not met we get frustrated and disappointed. What makes us create expectations that are unlikely to be met? How should we best deal with unrealistic expectations? How are expectations formed? We will try to answer these questions in this chapter.
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- 1.
Note that this should not be confused with misaligned expectations which are usually an easily addressable communication problem and have much lower impact overall.
- 2.
Situation Awareness Analysis and Measurement”, ISBN 0-8058-2134-1
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Jakobus, B., Sena, P.H.L., Souza, C. (2022). Managing Expectations. In: Leadership Paradigms for Remote Agile Development. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-8719-4_7
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DOI: https://doi.org/10.1007/978-1-4842-8719-4_7
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Publisher Name: Apress, Berkeley, CA
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