Abstract
Chapter 1 described common traps to watch out for when approaching your ITSM initiative and offered pragmatic principles for avoiding them. In this chapter we go one step further, and review a five-step general implementation strategy that applies the recommended principles.
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Notes
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Benjamin Franklin, Autobiography of Benjamin Franklin, 1793
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Christensen, Clayton M., The Innovator’s Solution: Creating and Sustaining Growth, Harvard Business Review Press, 2013
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ServiceNow Innovation of the Year Award, retrieved on 20-Nov-16. http://www.servicenow.com/innovation.html#Winner5
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R. Alvarez Alonso, et al., “Migration of the CERN IT Data Centre Support System to ServiceNow,” Journal of Physics: Conference Series 513, 2014
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Guy Kawasaki, The Art of the Start 2.0: The Time-Tested, Battle-Hardened Guide for Anyone, Penguin books, 2015
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© 2017 Gabriele Kahlout
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Kahlout, G. (2017). Innovators’ ITSM strategy. In: Spinning Up ServiceNow. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-2571-4_2
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DOI: https://doi.org/10.1007/978-1-4842-2571-4_2
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Publisher Name: Apress, Berkeley, CA
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Online ISBN: 978-1-4842-2571-4
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