Abstract
Many people regard Postal Administrations as grey bureaucracies sheltering behind outdated protection. Businesses in which service and customer focus are not yet part of the vocabulary. From a historical perspective few—at least in New Zealand—would argue with such a view. However the winds of change have been blowing. Postal executives worldwide have been looking for ways to break out of that anachronistic mould and face the challenges of the 21st century.
“There is at bottom only one problem in the world and this is its name. How does one break through?
How does one get into the open?
How does one burst the Cocoon and become a butterfly?”
Thomas Mann: Doctor Faustus
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References
Laffont and Tirole. 1994. “Creating Competition through Interconnection: Theory and Practice.” Unpublished paper (December 30).
Nicholson. 1994. “Access pricing in Competitive Postal Services.” Unpublished paper (May).
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© 1997 Springer Science+Business Media New York
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Allen, J.R. (1997). Competitor Access to the Postal Pipeline: The New Zealand Experience. In: Crew, M.A., Kleindorfer, P.R. (eds) Managing Change in the Postal and Delivery Industries. Topics in Regulatory Economics and Policy Series, vol 25. Springer, Boston, MA. https://doi.org/10.1007/978-1-4615-6321-1_21
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DOI: https://doi.org/10.1007/978-1-4615-6321-1_21
Publisher Name: Springer, Boston, MA
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