Abstract
With electronic business (eBusiness) becoming ubiquitous, the traditional ways of doing commerce need to be changed or completely replaced to support the end users effectively in performing their business. This includes especially the representation of business relationships with an electronic format to allow for automated processing of the respective parts of e.g. contractual obligations. One prominent representation tool are Service Level Agreements. Conceptually established as paper representation to describe parts of contracts of telecom operators, SLAs have become a research topic in the ICT domain now since several years.
However, the current State of the Art in Service Level Agreements and their management, still shows several deficits, which prevented the uptake of eBusiness solutions (based on Service Level Agreements) so far. This paper will present how the BREIN project enhanced, amongst others Service Level Agreement Management with capabilities from the Multiagent and Semantic domain, to provide an enhanced solution, compared to existing technologies. Thereby the main emphasize was on basing the developments on existing results to concentrate on gap filling instead of re-invention of the wheel.
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Koller, B., Frutos, H., Laria, G. (2010). Service Level Agreements in BREIN. In: Wieder, P., Yahyapour, R., Ziegler, W. (eds) Grids and Service-Oriented Architectures for Service Level Agreements. Springer, Boston, MA. https://doi.org/10.1007/978-1-4419-7320-7_14
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DOI: https://doi.org/10.1007/978-1-4419-7320-7_14
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