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An analysis of the relationship between quality and user acceptance in smartphone apps

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Abstract

This study investigates consumer intentions within the smartphone app environment. More specifically, it studies the factors influencing the intention to use banking apps based on the smartphone by employing the information system success model and a revised technology acceptance model. The study examines how quality factors and attitudes toward mobile apps-based banking influence the intention to use banking apps, and whether trust influences the relationship between quality factors and intention to use. In it, we collect data from 520 users and estimate the structural model. The results indicate that attitudes to mobile apps-based banking, as well as information and service quality, affect consumers’ intention to use banking apps. We further confirm that three particular quality factors, moderated by trust, affect the intention to use these apps. This study helps to explain consumers’ mobile apps-based banking behaviours, by combining the information system success model with a technology acceptance model.

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Authors and Affiliations

  1. School of Business Administration, Kyungpook National University, 80 Daehakro, Daegu, 702-701, Republic of Korea

    Mi Jin Noh

  2. School of General Education, Yeungnam University, 280 Daehakro, Gyeongsan, Gyeongbuk, 712-749, Republic of Korea

    Kyung Tag Lee

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  1. Mi Jin Noh
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  2. Kyung Tag Lee
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Correspondence to Kyung Tag Lee.

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Noh, M.J., Lee, K.T. An analysis of the relationship between quality and user acceptance in smartphone apps. Inf Syst E-Bus Manage 14, 273–291 (2016). https://doi.org/10.1007/s10257-015-0283-6

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  • DOI: https://doi.org/10.1007/s10257-015-0283-6

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