Skip to main content
SpringerLink
Log in

Artificial Intelligence and Interaction Design for a Positive Emotional User Experience

  • Conference paper
  • First Online:
Intelligent Human Systems Integration (IHSI 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 722))

Included in the following conference series:

Abstract

Technological progress boosts the object’s functional performance. Artificial intelligence encourages more than the achievement of the function: the delivery of services. However, as much complex and sophisticated the technology is, when the user’ experience is not enjoyable and pleasing the artefact tends to be neglected by the user and forgotten by the market. An emotional user experience depends on the interactions that the artefact encourages which are offered to the user per physical and digital interfaces. At present, the user is more informed than he/she ever was and requests more than the efficiency, effectiveness and user-friendly interactions and expects the satisfaction and delight because of artefact use. The interactions boosted by artificial intelligence can operate as a settlement or a disruptive parameter to achieve a qualified experience. Emotional user experience challenges the discipline of Design as well as the performance of the professional. The aim of this paper is to highlight the importance of design oriented approach for emotional user experience stressing the opportunities offered by the assemblage of artificial intelligence to the artefact.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 259.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 329.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Rose, D.: Enchanted Objects: Innovation, Design, and the Future of Technology. Scribner, New York (2015)

    Google Scholar 

  2. Moggridge, B.: Designing Interactions. MIT Press, Cambridge (2007)

    Google Scholar 

  3. Fortino, G., Trunfio, P.: Internet of Things Based on Smart Objects: Technology, Middleware and Applications. Springer, New York (2014)

    Google Scholar 

  4. Stanford, J.: Product Design and The Internet of Things: Designing the Future. Amazon Digital Services LLC, Seattle (2016). Kindle Edition

    Google Scholar 

  5. Hassenzahl, M.: Experience Design: Technology for All the Right Reasons. Morgan & Claypool Publishers, San Rafael (2010)

    Google Scholar 

  6. Hurff, S.: Designing Products People Love: How Great Designers Create Successful Products. O’Reilly Media, Sebastopol (2016)

    Google Scholar 

  7. Curedale, R.A.: Design Thinking: Process and Methods Manual. Design Community College Inc., Topanga (2013)

    Google Scholar 

  8. Norman, D.: Things That Make Us Smart: Defending Human Attributes in the Age of the Machine. Diversion Books, New York (2014)

    Google Scholar 

  9. Ospina, D.: Emotion & Design: The Emotional Experience Design Framework (2017). https://medium.com/@conductal/the-future-of-design-emotional-design-798a3f15d698

  10. Hartson, R., Pyla, P.: The UX Book: Process and Guidelines for Ensuring a Quality User Experience. Morgan Kaufmann, Waltham (2012)

    Google Scholar 

  11. Girling, R.: AI and the future of design: What will the designer of 2025 look like? O’Reilly Media, Inc. (2017). https://www.oreilly.com/ideas/ai-and-the-future-of-design-what-will-the-designer-of-2025-look-like

  12. Cooper, A., Reimann, R.: About Face: The Essentials of Interaction Design, 4th edn. Wiley, Indianapolis (2014)

    Google Scholar 

  13. Russell, S.: Artificial Intelligence: A Modern Approach, 3rd edn. PE, New Jersey (2015)

    Google Scholar 

  14. UBS (AI): The evolution of artificial intelligence. https://www.ubs.com/microsites/artificial-intelligence/en/new-dawn.html

  15. Saffer, D.: Designing for Interaction: Creating Innovative Applications and Devices, 2nd edn, p. 2. New Riders, Berkely (2010)

    Google Scholar 

  16. International Organization for Standardization: Ergonomics of human system interaction - Part 210: Human-centered design for interactive systems (formerly known as 13407) (2009)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. The Research Centre for Architecture, Urbanism and Design, Universidade de Lisboa, Faculdade de Arquitetura, Rua Sá Nogueira, Polo Universitário, Alto da Ajuda, 1349-055, Lisbon, Portugal

    Cristina Caramelo Gomes & Sandra Preto

  2. Departamento de Arquitectura e Artes, Research Centre for Territory, Architecture and Design, Universidade Lusíada de Lisboa, Rua da Junqueira 188-198, 1349-001, Lisbon, Portugal

    Cristina Caramelo Gomes

Authors
  1. Cristina Caramelo Gomes
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Sandra Preto
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Cristina Caramelo Gomes .

Editor information

Editors and Affiliations

  1. University of Central Florida, Orlando, Florida, USA

    Waldemar Karwowski

  2. University of Central Florida, Orlando, Florida, USA

    Tareq Ahram

Rights and permissions

Reprints and permissions

Copyright information

© 2018 Springer International Publishing AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Gomes, C.C., Preto, S. (2018). Artificial Intelligence and Interaction Design for a Positive Emotional User Experience. In: Karwowski, W., Ahram, T. (eds) Intelligent Human Systems Integration. IHSI 2018. Advances in Intelligent Systems and Computing, vol 722. Springer, Cham. https://doi.org/10.1007/978-3-319-73888-8_11

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-73888-8_11

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-73887-1

  • Online ISBN: 978-3-319-73888-8

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation