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International Conference on Social Robotics

ICSR 2015: Social Robotics pp 574–583Cite as

Timing Is Key for Robot Trust Repair

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Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 9388))

Abstract

Even the best robots will eventually make a mistake while performing their tasks. In our past experiments, we have found that even one mistake can cause a large loss in trust by human users. In this paper, we evaluate the effects of a robot apologizing for its mistake, promising to do better in the future, and providing additional reasons to trust it in a simulated office evacuation conducted in a virtual environment. In tests with 319 participants, we find that each of these techniques can be successful at repairing trust if they are used when the robot asks the human to trust it again, but are not successful when used immediately after the mistake. The implications of these results are discussed.

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Author information

Authors and Affiliations

  1. School of Electrical and Computer Engineering, Georgia Institute of Technology, Atlanta, GA, USA

    Paul Robinette & Ayanna M. Howard

  2. Aerospace, Transportation and Advanced Systems Laboratory, Georgia Tech Research Institute, Atlanta, GA, USA

    Paul Robinette & Alan R. Wagner

Authors
  1. Paul Robinette
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  2. Ayanna M. Howard
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  3. Alan R. Wagner
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Corresponding author

Correspondence to Paul Robinette .

Editor information

Editors and Affiliations

  1. Robotics and Computer Vision Lab, ENSTA-ParisTech, Palaiseau, France

    Adriana Tapus

  2. Inst für Informatik, Human-Ctr Multimedi, Universität Augsburg, Augsburg, Bayern, Germany

    Elisabeth André

  3. LIMSI-CNRS, Orsay, France

    Jean-Claude Martin

  4. Robotics and Computer Vision Lab, ENSTA-ParisTech, Palaiseau, France

    François Ferland

  5. LIMSI-CNRS, Orsay, France

    Mehdi Ammi

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© 2015 Springer International Publishing Switzerland

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Robinette, P., Howard, A.M., Wagner, A.R. (2015). Timing Is Key for Robot Trust Repair. In: Tapus, A., André, E., Martin, JC., Ferland, F., Ammi, M. (eds) Social Robotics. ICSR 2015. Lecture Notes in Computer Science(), vol 9388. Springer, Cham. https://doi.org/10.1007/978-3-319-25554-5_57

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  • DOI: https://doi.org/10.1007/978-3-319-25554-5_57

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-25553-8

  • Online ISBN: 978-3-319-25554-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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