Skip to main content

Abstract

Calls to improve the quality of higher education have become more prominent in recent years everywhere. The quality of higher education has been gaining attention around the world, especially in view of ‘massification’ and the rising cost of higher education. An ever-larger share of population in individual countries is enrolled in higher education. This situation offers immense opportunities for human capital development through quality higher education. Equally, poor educational conditions incur significant costs in terms of missed learning opportunities and unsatisfactory student experience. As higher education has increasingly become linked to economic progress and social well-being, governments demand accountability and evidence for quality in return for public money invested into higher education (Klemenčič, Ščukanec and Komljenovič, 2015). The increase in higher education enrolments puts pressure on the quality of higher education provisions, as it becomes more difficult to give students the educational treatment that they tend to value most: personalized, with flexibility in terms of modes of learning and materials, and ample one-on-one time with teachers and advisors (McCormick, Kinzie and Gonyea, 2013). The pressure is greater in mainstream, non-elite institutions that have often expanded beyond their capacities, and that cater for the majority of students within national higher education systems. The increased diversity of student populations, with different backgrounds, expectations and learning needs, present further challenges for institutions to develop conditions that enable quality higher education for all.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 259.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 329.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Ashwin, P. and D. McVitty (2015) ‘The meanings of student engagement: implications for policies and practices’, in R. Pricopie, P. Scott, J. Salmi and A. Curaj (eds) Future of Higher Education in Europe (Dordrecht, Netherlands: Springer).

    Google Scholar 

  • Astin, A. W. (1985) Achieving Educational Excellence (San Francisco: Jossey-Bass).

    Google Scholar 

  • Bandura, A. (2001) ‘Social cognitive theory: an agentic perspective’, Annual Review of Psychology, 52, 1–26.

    Article  Google Scholar 

  • BIS (Department for Business Innovation and Skills) (2011) Higher education: Students as the heart of the system. Report for Department for Business Innovation and Skills (BIS) (London), Retrieved January 15, 2015, from https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/31384/11–944-higher-education-students-at-heart-of-system.pdf.

  • Buchter, J. F. (1973) ‘Contract law and the student-university relationship’, Indiana Law Journal, 48(2), 253–268.

    Google Scholar 

  • Clark, B. R. (1983) The Higher Education System: Academic Organization in Cross National Perspective (Berkeley: University of California Press).

    Google Scholar 

  • Cooper-Hind, H. and J. Taylor (2012) ‘Student complaints: an accurate measure of student dissatisfaction?’, Higher Education Review, 44(3), 54–80.

    Google Scholar 

  • Dill, D. D. (1982) ‘The management of academic culture: notes on the management of meaning and social integration’, Higher Education, XI, 303–320.

    Article  Google Scholar 

  • Dill, D. D. (2012) ‘The Management of academic culture revisited: integrating universities in an entrepreneurial age’, in B. Stensaker, J. Välimaa and C. Sarrico (eds) Managing Reform in Universities: The Dynamics of Culture, Identity and Organisational Change (Basingstoke, UK: Palgrave Macmillan).

    Google Scholar 

  • ENQA (European Association for Quality Assurance) (2009) Standards and guidelines for quality assurance in the European higher education area Retrieved January 15, 2015, from http://www.enqa.eu/files/ESG_3edition%20(2).pdf.

  • Farrington, D. (2000) ‘A study of student-institution relationships in selected member states of the Council of Europe’, European Journal for Education Law and Policy, 4, 99–120.

    Article  Google Scholar 

  • Grigsby, M. (2009) College Life through the Eye of Students (Albany: SUNY Press).

    Google Scholar 

  • Hirschman, A. O. (1970) Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States (Cambridge, MA: Harvard University Press).

    Google Scholar 

  • Hofstede, G. (1997) Cultures and Organizations: Software of the Mind (New York: McGraw-Hill USA).

    Google Scholar 

  • Klemenčič, M. (2012a) ‘The changing conceptions of student participation in HE governance in the EHEA’, in A. Curaj, P. Scott, L. Vlasceanu and L. Wilson (eds) European Higher Education at the Crossroads: Between the Bologna Process and National Reforms (Dordrecht, Netherlands: Springer).

    Google Scholar 

  • Klemenčič, M. (2012b) ‘Student representation in Western Europe: introduction to the special issue’, European Journal of Higher Education, 2(1), 2–19.

    Article  Google Scholar 

  • Klemenčič, M. (2014) ‘Student power in a global perspective and contemporary trends in student organising’, Studies in Higher Education, 39(3), 396–411.

    Article  Google Scholar 

  • Klemenčič, M. (2015) ‘What is student agency? An ontological exploration in the context of research on student engagement’, in M. Klemenčič, S. Bergan and R. PrimoŽič (eds) Student Engagement in Europe: Society, Higher Education and Student Governance, Council of Europe Higher Education Series No. 20 (Strasbourg: Council of Europe Publishing).

    Google Scholar 

  • Klemenčič, M. and I. Chirikov (2015) ‘On the use of student surveys’, in R. Pricopie, P. Scott, J. Salmi and A. Curaj (eds) Future of Higher Education in Europe (Dordrecht, Netherlands: Springer).

    Google Scholar 

  • Klemenčič, M., Šcćukanec, N. and J. Komljenovič (2015) ‘Decision support issues in Central and Eastern Europe’, in K. Webber and A. Calderon (eds) Institutional Research and Planning in Higher Education: Global Contexts and Themes (New York: Routledge Press/Taylor&Francis).

    Google Scholar 

  • Krücken, G. and F. Meier (2006) ‘Turning the university into an organizational actor’, in G. S. Drori, J. W. Meyer and H. Hwang (eds) Globalization and Organization: World Society and Organizational Change (Oxford: Oxford University Press).

    Google Scholar 

  • Long, E. L. (1992) Higher Education as a Moral Enterprise (Washington, DC: Georgetown University Press).

    Google Scholar 

  • Leck, J. D. and D. M. Saunders (1992) ‘Hirschman’s loyalty: attitude or behavior?’, Employee Responsibilities and Rights Journal, 5, 219–230.

    Article  Google Scholar 

  • Macfarlane, B. (2012) ‘Re-framing student academic freedom: a capability perspective’, Higher Education, 63, 719–732.

    Article  Google Scholar 

  • March, J. G. and J. P. Olsen (2009) The Logic of Appropriateness, Arena Working Papers WP 04/09 (Oslo: ARENA).

    Google Scholar 

  • Marginson, S. and G. Rhoades (2002) ‘Beyond national states, markets, and systems of higher education: a glonacal agency heuristic’, Higher Education, 43, 281–309.

    Article  Google Scholar 

  • Masterson, S. S. and C. L. Stamper (2003) ‘Perceived organizational membership: an aggregate framework representing the employee-organization relationship’, Journal of Organizational Behavior, 24, 473–490.

    Article  Google Scholar 

  • McCulloch, A. (2009) ‘The student as co-producer: learning from public administration about the student–university relationship’, Studies in Higher Education, 34(2), 171–183.

    Article  Google Scholar 

  • McCormick, A. C., Kinzie, J. and R. M. Gonyea (2013) ‘Student engagement: bridging research and practice to improve the quality of undergraduate education’, in M. B. Paulsen (ed) Higher Education: Handbook of Theory and Research (Vol. 28) (Dordrecht, The Netherlands: Springer).

    Google Scholar 

  • Molesworth, M., Nixon, E. and R. Scullion (2009) ‘Having, being and higher education: the marketisation of the university and the transformation of the student into consumer’, Teaching in Higher Education, 14(3), 277–287.

    Article  Google Scholar 

  • Naidoo, R. and I. Jamieson (2005) ‘Empowering participants or corroding learning? Towards a research agenda on the impact of student consumerism in higher education’, Journal of Education Policy, 20(3), 267–281.

    Article  Google Scholar 

  • Naidoo, R., Shankar, A. and E. Veer (2011) ‘The consumerist turn in higher education: policy aspirations and outcomes’, Journal of Marketing Management, 27(11–12), 1142–1162.

    Article  Google Scholar 

  • Nathan, R. (2005) My Freshman Year: What a Professor Learned by Becoming a Student (Ithaca: Cornell University Press).

    Google Scholar 

  • Nussbaum, M. (2006) Frontiers of Justice: Disability, Nationality, Species Membership (Cambridge, MA: Harvard University Press).

    Google Scholar 

  • Reay, D., Davies, J., David, M. and S. J. Ball (2001) ‘Choices of degree or degrees of choice? Class, “race” and the higher education choice process’, Sociology, 35(4), 855–874.

    Google Scholar 

  • Redding, P. (2005) ‘The evolving interpretations of customers in higher education: empowering the elusive’, International journal of consumer studies, 29(5), 409–417.

    Article  Google Scholar 

  • Richardson, J. T. E. (2013) ‘The National Student Survey and its impact on UK higher education’, in M. Shah and C. Nair (eds) Enhancing Student Feedback and Improvement Systems in Tertiary Education, CAA Quality Series (5) (Abu Dhabi: Commission for Academic Accreditation, UAE).

    Google Scholar 

  • Riesman, D. (1998) On Higher Education: The Academic Enterprise in an Era of Rising Student Consumerism (New Brunswick, Transaction Publishers).

    Google Scholar 

  • Schwartzman, R. (1995) ‘Are students customers? The metaphoric mismatch between management and education’, Education, 116(2), 215–222.

    Google Scholar 

  • Sen, A. (1999) Development as Freedom (Oxford: Oxford University Press).

    Google Scholar 

  • Stanford Encyclopaedia of Philosophy (2011) The capability approach, Retrieved January 15, 2015, from http://plato.stanford.edu/entries/capability-approach/.

  • Stensaker, B. and S. Michelsen (2012) ‘Governmental steering, reform and the institution-alization of student interest in higher education in Norway’, European Journal of Higher Education, 2(1), 20–31.

    Article  Google Scholar 

  • Strayhorn, T. L. (2012) College Students’ Sense of Belonging: A Key to Educational Success for all Students (New York; London: Routledge).

    Google Scholar 

  • Swidler, A. (1986) ‘Culture in action: symbols and strategies’, American Sociological Review, 51, 273–286.

    Article  Google Scholar 

  • Thomas, L. (2012) Building Student Engagement and Belonging in Higher Education at a Time of Change: Final Report from the What Works? Student Retention & Success Programme (United Kingdom: Higher Education Academy). Retrieved January 15, 2015, from https://www.heacademy.ac.uk/sites/default/files/What_works_final_report.pdf.

    Google Scholar 

  • Tinto, V. (1993) Leaving College: Rethinking the Causes and Cures of Student Attrition, 2nd edn (Chicago; London: University of Chicago Press).

    Google Scholar 

  • Van Andel, J., Botas, P. C. P. and J. Huisman (2012) ‘Consumption values and empowerment of the student as customer: taking a rational look inside higher education’s “Pandora’s Box”’, Higher Education Review, 45(1), 62–85.

    Google Scholar 

  • Walton, G. M. and G. L. Cohen (2007) ‘A question of belonging: race, social fit, and achievement’, Journal of Personality and Social Psychology, 92(1), 82–96.

    Article  Google Scholar 

Download references

Authors

Editor information

Editors and Affiliations

Copyright information

© 2015 Manja Klemenčič

About this chapter

Cite this chapter

Klemenčič, M. (2015). Student Involvement in University Quality Enhancement. In: Huisman, J., de Boer, H., Dill, D.D., Souto-Otero, M. (eds) The Palgrave International Handbook of Higher Education Policy and Governance. Palgrave Macmillan, London. https://doi.org/10.1007/978-1-137-45617-5_28

Download citation

Publish with us

Policies and ethics