Abstract
This paper reports a study on the interfaces between benchmarking and information management controlling. Based on a definition analysis and an ARIS-based reference model for benchmarking, we explore the use of benchmarking as a controlling tool with respect to three main concerns: how benchmarking supports management of business processes, application systems, and infrastructures.
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Keywords
- Business Process
- Reference Model
- Business Process Management
- Business Process Model
- Capability Maturity Model
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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© 1997 IFIP International Federation for Information Processing
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Heib, R., Daneva, M., Scheer, AW. (1997). Benchmarking as a Controlling Tool in Information Management. In: Doumeingts, G., Browne, J. (eds) Modelling Techniques for Business Process Re-engineering and Benchmarking. IFIP Advances in Information and Communication Technology. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35067-7_26
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DOI: https://doi.org/10.1007/978-0-387-35067-7_26
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-5041-2937-4
Online ISBN: 978-0-387-35067-7
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