Applying user engagement models from direct-to-patient online services to improve patient portal design

Eschler, Jordan; Schmalz, Marc; Carter, Michelle S.

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https://hdl.handle.net/2142/89292 Copy

Description

Title

Applying user engagement models from direct-to-patient online services to improve patient portal design

Author(s)

Eschler, Jordan; Schmalz, Marc; Carter, Michelle S.

Issue Date

2016-03-15

Keyword(s)

• healthcare information systems
• patient-centered design
• qualitative methods

Abstract

As part of Electronic Health Records (EHR) systems, patient portals can be powerful tools for patient engagement. However, most portals do not currently incorporate patient-centered design to assist patients in understanding and managing their health outside of the clinic setting. In this paper, we employ a qualitative analysis of direct-to-patient web sites that serve patients as the primary stakeholders. The web sites we analyzed present information and depict patients in ways that confer agency, offering patients a number of ways to educate themselves and seek further services. Our analysis identifies crucial design elements of such web sites that could be implemented into current patient portals to increase patient empowerment in understanding and managing their care. Ultimately, the proposed model of “active patient engagement” can empower patients to learn about their health and engage more actively in medical discourse, potentially impacting health outcomes.

Publisher

iSchools

Series/Report Name or Number

IConference 2016 Proceedings

Type of Resource

text

Language

eng

Permalink

http://hdl.handle.net/2142/89292

DOI

https://doi.org/10.9776/16177

Copyright and License Information

Copyright 2016 is held by the authors. Copyright permissions, when appropriate, must be obtained directly from the authors.

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