As government information is increasingly created and stored electronically, records management has had to take into account the creation of records in a variety of electronic formats, including e-mail messages. E-mail is an important communication tool for conducting government business. Increasingly, government agencies use e-mail to support various aspects of government operations, but e-mail has not been housed and managed by any record keeping system in government offices. In this paper, the importance and core issues of e-mail management will be discussed and the guidelines and procedures of email management will be proposed for the reference of government agencies.