The influence of redesigning care processes on quality of care: a systematic review

Janneke van Leijen-Zeelenberg, Department of Health Services Research, School for Public Health and Primary Care (CAPHRI), Maastricht University, Maastricht, The Netherlands

Arianne Elissen, Department of Health Services Research, School for Public Health and Primary Care (CAPHRI), Maastricht University, Maastricht, The Netherlands

Kerstin Grube, Faculty of Health, Medicine and Life Sciences, Maastricht University, Maastricht, The Netherlands

Arno van Raak, Arno van Raak, Department of Health Services Research, School for Public Health and Primary Care (CAPHRI), Maastricht University, Maastricht, The Netherlands

Bert Vrijhoef, Saw Swee Hock School of Public Health, National University of Singapore, Singapore; Scientific Center of Care and Welfare (Tranzo), Tilburg University, Tilburg, The Netherlands; Department of Family Medicine, Free University of Brussels, Brussels, Belgium

Bernd Kremer, Department of Otorhinolaryngology, Head and Neck Surgery, Maastricht University Medical Center, Maastricht, The Netherlands

Dirk Ruwaard, Department of Health Services Research, School for Public Health and Primary Care (CAPHRI), Maastricht University, Maastricht, The Netherlands