Junça-Silva, A., Caetano, A., & Rueff Lopes, R.
A working day in the life of employees: Development and validation of the scale for daily hassles and uplifts at work
This paper describes the development and validation of the scale for daily hassles and uplifts at work (SDHUW) in three studies. The SDHUW is a 50-item scale that measures two types of affective daily events in the workplace — hassles and uplifts — including their frequency and intensity. The SDHUW was tested for its factor structure, reliability, and convergent validity. Moreover, we tested whether daily hassles and uplifts would predict work attitudes (work engagement and job crafting) and psychological states (stress, anxiety, and depression). The scale measures five daily hassles dimensions: conflicts and unpleasant interactions, time management and task-related hassles, threats to self-efficacy and performance, failures interruptions and annoyances, and organizational and leader-related hassles; and five daily uplifts dimensions: achievement recognition and task-related uplifts, pleasant interactions helpfulness and compliments, humor and communication, time management and customer-related uplifts, and organizational uplifts. The SDHUW showed convergent validity and reliability. It correlates with positive and negative affect, job satisfaction, work engagement, well-being, job crafting, and mental health outcomes.
Testing, Psychometrics, Methodology in Applied Psychology, 2020, Vol. 27, pp. 221-250, DOI: 10.4473/TPM27.2.5
