Open Access, Peer-reviewed
pISSN 2288-3886
eISSN 2288-3959
    J Nutr Health. 2014 Dec;47(6):452-462. Korean.
    Published online Dec 31, 2014.
    https://doi.org/10.4163/jnh.2014.47.6.452
    © 2014 The Korean Nutrition Society
    Original Article

    Comparative analysis on status of events and importance-performance analysis (IPA) between industry and school foodservices

    Hyun Jin Song,1 and Jeong Ok Rho2
      • 1Major of Nutrition Education, The Graduate School of Education, Chonbuk National University, Jenju, Jeonbuk 561-756, Korea.
      • 2Department of Food Science and Human Nutrition, Chonbuk National University, Jenju, Jeonbuk 561-756, Korea.
    • To whom correspondence should be addressed. tel: +82-63-270-4135, Email: jorho@jbnu.ac.kr
    Received August 19, 2014; Revised September 29, 2014; Accepted November 04, 2014.

    This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/) which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

    Abstract

    Purpose

    The purpose of the study was to evaluate the status of events and importance-performance analysis (IPA) between industry and school foodservices.

    Methods

    The study subjects were dietitians in industry foodservices (n = 73) and nutrition teachers in school foodservices (n = 135) in the Jeonbuk area. Demographic characteristics, status of events, and problems of implementing events were assessed using a self-administered questionnaire.

    Results

    Approximately 67% of industry foodservices had implemented an event a month, whereas 40.7% of school foodservices did not implement events for students. The type of events that industry and school foodservices had implemented most frequently were Sambok event, Dongji event, Daeboreum event, Spring-Namul event, and Chuseok event. The industry foodservices had significantly higher average scores for performance of events than those of the school foodservices (p < 0.001). In the Importance-Performance Analysis (IPA), high importance and high performance (A area: doing great) in industry foodservices were seasonal events, traditional festival day events, anniversary events, traditional seasonal events, and personal memory events, whereas in school foodservices were traditional festival day events, traditional seasonal events, school events, and environment events.

    Conclusion

    These results showed that events are important for the increase in customer satisfaction. Therefore, it is necessary to consider educational programs on event implementation for dietitians and employees in industry and school foodservices.

    Keywords
    foodservices; event; importance; performance

    Figures

    Fig. 1
    Importance and performance analysis of event at industry foodservices

    Fig. 2
    Importance and performance analysis of event at school foodservices

    Tables

    Table 1
    General characteristics of the subjects

    Table 2
    General characteristics of food systems

    Table 3
    Frequence of events

    Table 4
    Promotion method of events

    Table 5
    Kind of events at industry and school foodservices

    Table 6
    Independent-samples T test of importance and performance of event in industry and school foodservices

    Table 7
    Paired-samples T test of importance and performance of event in industry and school foodservices

    Table 8
    Effect and hindrance of event at the foodservices

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    MeSH Terms
    Anniversaries and Special Events
    Holidays
    Humans
    Jeollabuk-do
    Memory
    Nutritionists
    Seasons
    Surveys and Questionnaires
    Metrics
    Share
    Figures
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    Tables
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