Open Access, Peer-reviewed
eISSN 2093-758X
    J Korean Acad Nurs. 2014 Feb;44(1):64-74. Korean.
    Published online Feb 28, 2014.
    https://doi.org/10.4040/jkan.2014.44.1.64
    © 2014 Korean Society of Nursing Science
    Original Article

    A Development and Evaluation of Nursing KMS using QFD in Outpatient Departments

    Han Na Lee and Eun Kyoung Yun
      • College of Nursing Science, East-West Nursing Research Institute, Kyung Hee University, Seoul, Korea.
    • Address reprint requests to: Yun, Eun Kyoung. College of Nursing Science, Kyung Hee University, 26 Kyungheedae-ro, Dongdaemun-gu, Seoul 130-701, Korea. Tel: +82-2-961-0917, Email: ekyun@khu.ac.kr
    Received July 26, 2013; Revised August 08, 2013; Accepted January 13, 2014.

    This is an Open Access article distributed under the terms of the Creative Commons Attribution NoDerivs License. (http://creativecommons.org/licenses/by-nd/4.0/) If the original work is properly cited and retained without any modification or reproduction, it can be used and re-distributed in any format and medium.

    Abstract

    Purpose

    This study was done to develop and implement the Nursing KMS (knowledge management system) in order to improve knowledge sharing and creation among clinical nurses in outpatient departments.

    Methods

    This study was a methodological research using the 'System Development Life Cycle': consisting of planning, analyzing, design, implementation, and evaluation. Quality Function Deployment (QFD) was applied to establish nurse requirements and to identify important design requirements. Participants were 32 nurses and for evaluation data were collected pre and post intervention at K Hospital in Seoul, a tertiary hospital with over 1,000 beds.

    Results

    The Nursing KMS was built using a Linux-based operating system, Oracle DBMS, and Java 1.6 web programming tools. The system was implemented as a sub-system of the hospital information system. There was statistically significant differences in the sharing of knowledge but creating of knowledge was no statistically meaningful difference observed. In terms of satisfaction with the system, system efficiency ranked first followed by system convenience, information suitability and information usefulness.

    Conclusion

    The results indicate that the use of Nursing KMS increases nurses' knowledge sharing and can contribute to increased quality of nursing knowledge and provide more opportunities for nurses to gain expertise from knowledge shared among nurses.

    Keywords
    Nurses; Knowledge management; Outpatients

    Figures

    Figure 1
    Study outline and research procedure.

    Figure 2
    Necessity and importance of technical system quality.

    Figure 3
    Necessity and importance of managerial knowledge quality.

    Figure 4
    Nursing KMS screen.

    Tables

    Table 1
    Nurse's Knowledge Sharing and Creation

    Notes

    This manuscript is based on a part of the first author's master's thesis from Kyung Hee University.

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    MeSH Terms
    Program Development*
    Program Evaluation*
    Ambulatory Care/organization & administration*
    Attitude of Health Personnel
    Humans
    Internet
    Nursing Staff, Hospital/psychology*
    Tertiary Care Centers
    User-Computer Interface
    Metrics
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