Open Access, Peer-reviewed
eISSN 2093-758X
    J Korean Acad Nurs. 2013 Aug;43(4):453-467. Korean.
    Published online Aug 30, 2013.
    https://doi.org/10.4040/jkan.2013.43.4.453
    © 2013 Korean Society of Nursing Science
    Original Article

    Nurses' Experience of Incivility in General Hospitals

    Se Young Kim,1 Kwang-Ok Park,2 and Jong Kyung Kim3
      • 1Department of Nursing, Mokpo National University, Muan, Korea.
      • 2Department of Nursing, Sunchon National Universtiy, Sunchon, Korea.
      • 3Department of Nursing, Dankook University, Cheonan, Korea.
    • Address reprint requests to: Park, Kwang-Ok. Department of Nursing, Sunchon National University, Jungangno, Sunchon, Jeollanam-do 540-742, Korea. Tel: +82-61-750-3881, Fax: +82-61-750-3880, Email: kopark@sunchon.ac.kr
    Received January 25, 2013; Accepted May 08, 2013.

    Abstract

    Purpose

    This study was done to describe nurses' experience of incivility in hospitals and to consider nurses' work environment.

    Methods

    Data were collected through in-depth interviews and analyzed using Colaizzi' phenomenological analysis methodology. Participants were seven experienced clinical nurses working on a general ward (2 nurses), or in an intensive care unit (2 nurses), emergency room (2 nurses), or operating room (1 nurse).

    Results

    The incivility that nurses experienced was categorized as follows: 'being afflicted as a weak person', 'being treated as less than a professional', 'being overwhelmed by shock and anger', 'experiencing an untenable situation', 'struggling to survive', and 'pursuing professional growth'.

    Conclusion

    Behavior guidelines should be developed to reduce incivility, and incivility cases should be continuously monitored by the nursing department. Also, to handle incivility problems in clinical nursing areas, a reporting and counseling system and education programs are needed.

    Keywords
    Nurse; Anger; Hospital

    Tables

    Table 1
    Themes, Sub-themes, and Meaningful Statements

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    MeSH Terms
    Adaptation, Physiological
    Adult
    Anger
    Attitude of Health Personnel
    Emergency Medical Services
    Female
    Hospitals, General
    Humans
    Intensive Care Units
    Interprofessional Relations
    Interviews as Topic
    Nursing Staff, Hospital/psychology*
    Workplace
    Metrics
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