Factors influencing Nurses' Organizational Citizenship Behavior

Park, Junhee; Yun, Eunkyung; Han, Sangsook

doi:10.4040/jkan.2009.39.4.499

J Korean Acad Nurs. 2009 Aug;39(4):499-507. Korean.
Published online Aug 31, 2009.
https://doi.org/10.4040/jkan.2009.39.4.499

Original Article

Factors influencing Nurses' Organizational Citizenship Behavior

Junhee Park,¹ Eunkyung Yun,² and Sangsook Han³

Author information

Author notes

Copyright and License

- ¹Doctoral Student, College of Nursing Science, Kyung Hee University, Seoul, Korea.
- ²Instructor, College of Nursing Science, Kyung Hee University, Seoul, Korea.
- ³Professor, College of Nursing Science East-West Nursing Research Institute, Kyung Hee University, Seoul, Korea.
Address reprint requests to: Han, Sang Sook. College of Nursing Science East-West Nursing Research Institute, Kyung Hee University, 1 Hoegi-dong, Dongdaemun-gu, Seoul 130-701, Korea. Tel: 82-2-961-9427, Fax: 82-2-961-9398, Email: sshan12@khu.ac.kr

Received February 12, 2009; Accepted July 16, 2009.

Abstract

Purpose

This study was conducted to identify the factors that influence nurses' organizational citizenship behavior.

Methods

A cross-sectional design was used, with a convenience sample of 547 nurses from four university hospitals in Seoul and Gyeonggi province. The data were collected through a questionnaire survey done from September 22 to October 10, 2008. The tools used for this study were scales on organizational citizenship behavior (14 items), self-leadership (14 items), empowerment (10 items), organizational commitment (7 items), job satisfaction (8 items) and transformational·transactional leadership (14 items). Cronbach's alpha and factor analysis were examined to test reliability and construct validity of the scale. The data collected were processed using SPSS Window 15.0 Program for actual numbers and percentages, differences in the dependent variable according to general characteristics, and means, standard deviations, correlation coefficients and multiple regression analysis.

Results

The factors influencing nurses' organizational citizenship behavior were identified as self-leadership (β=.247), empowerment (β=.233), job satisfaction (β=.209), organizational commitment (β=.158), and transactional leadership (β=.142). Five factors explained 42.0% of nurses' organizational citizenship behavior.

Conclusion

The results of this study can be used to develop further management strategies for enhancement of nurses' organizational citizenship behavior.

Keywords

Organizational citizenship behavior; Leadership; Empowerment; Job satisfaction

Tables

Table 1
Organizational Citizenship Behavior by Demographic Variables

Click for larger image

Table 2
Mean and Standard Deviation of Variables

Click for larger image

Table 3
Correlation among Variables

Click for larger image

Table 4
Factors affecting Organizational Citizenship Behavior

Click for larger image

References

1. Bass BM. In: Bass and Stogdill's Handbook of Leadership: Theory, Research & Managerial Applications. New York, NY: The Free Press; 1990.
1. Choi J, Ha NS. The relationship between organizational citizenship behavior and customer orientation on organizational justice in clinical nurses. Journal of Korean Clinical Nursing Research 2007;13:173–184.
1. Choi JY. In: Empirical study on the effect of transformational leadership on the organizational citizenship behavior. Busan: Pusan National University; 2005.
  Unpublished master's thesis.
1. Ha SB. In: A study on the antecedents and outcomes of subordinate's self-leadership. Seoul: Seoul National University; 2007.
  Unpublished master's thesis.
1. Han JH. A study on the impact of job insecurity of employment adjustment and its antecedents on empowerment and organizational citizenship behavior. Daehan Journal of Business 2006;19:1219–1244.
1. Houghton JD, Neck CP. The revised self-leadership questionnaire: Testing a hierarchical factor structure for self-leadership. Journal of Managerial Psychology 2002;17:672–691.
1. Jun HS. In: Influence of leader-member exchange and organizational commitment on organizational citizenship behavior in nursing organization. Seoul: Ewha Womans University; 2003.
  Unpublished master's thesis.
1. Kim DS. In: The effects of transformational and transactional leadership on the organizational citizenship behavior. Seoul: Yonsei University; 2002.
  Unpublished master's thesis.
1. Kim IC. In: The effects of servant leadership on individual empowerment and group's empowerment. Seoul: Korea University; 2003.
  Unpublished master's thesis.
1. Kim IW. In: A structural equation model on head nurse's leadership. Seoul: Kyung Hee University; 2005.
  Unpublished doctoral dissertation.
1. Kim KK, Suh CH, Joo HS. The Impact of hotel employee job characteristic on organization commitment, job satisfaction, and citizenship behavior. Daehan Journal of Business 2006;19:469–488.
1. Kim KS, Won YS. Effects of transactional and transformational leaderships on hotel employee job satisfaction and organizational citizenship behavior. Journal of Hospitality and Tourism Studies 2004;6:29–49.
1. Kim YG, Kim HS, Kim HC. The effects of communication, group cohesiveness and job satisfaction on organizational citizenship behavior in hotel industry. Korean Journal of Hotel Administration 2000;9:231–246.
1. Ko YK. Identification of factors related to hospital nurses' organizational citizenship behavior using a multilevel analysis. Journal of Korean Academy of Nursing 2008;38:287–297.
1. Lee KM. In: Influence of self-leadership of nurse on organizational citizenship behavior and job satisfaction. Jeonju: Chonbuk National University; 2007.
  Unpublished master's thesis.
1. Lee SM, Lee EO. In: Nursing Research. Seoul: Korea National Open University Press; 2005.
1. Locke EA. The nature and causes of job satisfaction. In: Dunnette MD, editor. Handbook of industrial and organizational psychology. Chicago, IL: Rand McNally; 1976. pp. 1297-1349.
1. Manz CC, Sims HP. In: Business without bosses: How self managing teams are building high-performing companies. New York, NY: John Wiley & Sons; 1995.
1. Mowday RT, Steers RM, Porter LW. The management of organizational commitment. Journal of Vocational Behavior 1979;14:224–247.
  CrossRef
1. Oh SY, Chung HC. The impact of organizational commitment and emotions on organizational citizenship behavior: Focused on hospital management. Korean Governance Review 2006;12(2):49–75.
1. Organ DW. In: Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books; 1988.
1. Park HT. Transformational and transactional leadership styles of the nurse administrators and job satisfaction, organizational commitment in nursing service. Journal of Korean Academy of Nursing 1997;27:228–241.
1. Park IJ. In: A validation study of the Minnesota Satisfaction Questionnaire (MSQ). Seoul: Seoul National University; 2005.
  Unpublished master's thesis.
1. Park WY. In: The influence of organization citizenship behavior in the relation of justice and organizational effectiveness perceived by nurses. Gimhae: Inje University; 2004.
  Unpublished master's thesis.
1. Podsakoff PM, Mackenzie SB, Moorman RH, Fetter R. Transformational leader behavior and their effects on followers' trust in leader, satisfaction, and organizational citizenship behavior. Leadership Quarterly 1990;1:107–142.
1. Seo SJ. In: Relationship between organizational culture and organizational citizenship behavior among employees at a university hospital. Gimhae: Inje University; 2003.
  Unpublished master's thesis.
1. Shim JE, Chung BK. A study on the relationship among leadership, empowerment and organizational citizenship behavior in research organizations. CNU Journal of Management & Economics 2007;29(2):49–71.
1. Song US, Kim JH. The influence of job autonomy on the relationship between personal characteristics and organizational citizenship behavior among lower ranking public officials. International Review of Public Administration 2002;36:117–137.
1. Spreitzer GM. Psychological empowerment in the workplace: Dimensions, measurement and validation. Academy of Management Journal 1995;38:1442–1465.
1. Weiss DJ, Dawis RV, England GW, Lofguist LH. In: Manual for the Minnesota Satisfaction Questionnaire. Minneapolis, MN: University of Minnesota, Industrial Relations Center; 1967.