Abstract
More claims have emerged due to the challenges the construction industry has faced in recent years. When contractors submit claims in construction projects, they get either unpaid or paid less than the full amount owing to the ineffectiveness of the existing claim procedures. To obtain full compensation, claims have to be accurate. The study focused on developing an effective claim procedure for the construction industry in Sri Lanka. The study adopted a qualitative approach, using expert interviews and document reviews. Data were manually analyzed using content analysis. The strategies for detecting claim situations were identified and new format for presenting claims was developed. In the Sri Lankan construction industry, lack of understanding, awareness, and knowledge in site staff about claims; insufficient time given for claim notification; ambiguous procedures to follow in presenting claims; and the unavailability of records on claim substantiation and claim documentation are critical issues in claim preparation.