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Identifying Barriers to e-Government Services for Citizens in Developing Countries: An Exploratory Study

Identifying Barriers to e-Government Services for Citizens in Developing Countries: An Exploratory Study

Subhajyoti Ray
Copyright: © 2011 |Volume: 7 |Issue: 3 |Pages: 13
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781613506875|DOI: 10.4018/jegr.2011070105
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MLA

Ray, Subhajyoti. "Identifying Barriers to e-Government Services for Citizens in Developing Countries: An Exploratory Study." IJEGR vol.7, no.3 2011: pp.79-91. http://doi.org/10.4018/jegr.2011070105

APA

Ray, S. (2011). Identifying Barriers to e-Government Services for Citizens in Developing Countries: An Exploratory Study. International Journal of Electronic Government Research (IJEGR), 7(3), 79-91. http://doi.org/10.4018/jegr.2011070105

Chicago

Ray, Subhajyoti. "Identifying Barriers to e-Government Services for Citizens in Developing Countries: An Exploratory Study," International Journal of Electronic Government Research (IJEGR) 7, no.3: 79-91. http://doi.org/10.4018/jegr.2011070105

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Abstract

Although the use of ICT by government has demonstrated its potential in improving government services, worldwide there are more failures than successes of e-Government projects. In the context of developing countries, including India, authors have observed equally high failure rates. Therefore, it is important to understand the barriers to implementation of e-Government, especially in developing countries. This paper develops a comprehensive understanding of barriers to e-Government services for citizens in developing countries. This study was carried out in India, a developing country with a massive commitment to e-Government at policy and implementation levels. Based on variables identified from research, a survey of the key practitioners in e-Government was conducted to generate evidence on perceptions of barriers to e-Government. Even though a relatively small number of responses were received, the responses could be evaluated using principal component analysis to understand the latent structure of the barriers. Finally, 7 critical factors with 30 items are extracted that describe the latent structure of barriers to e-Government in development.

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