Welcome to the InfoSci Platform
Reference Hub12
A Six Sigma DMAIC Process for Supplier Performance Evaluation using AHP and Kano's Model

A Six Sigma DMAIC Process for Supplier Performance Evaluation using AHP and Kano's Model

Seniye Ümit Oktay Fırat, Mahmure Övül Arıoğlu Akan, Ece Ersoy, Serpil Gök, Uğur Ünal
Copyright: © 2017 |Volume: 4 |Issue: 2 |Pages: 25
ISSN: 2334-4547|EISSN: 2334-4555|EISBN13: 9781522515586|DOI: 10.4018/IJBAN.2017040103
Cite Article Cite Article

MLA

Fırat, Seniye Ümit Oktay, et al. "A Six Sigma DMAIC Process for Supplier Performance Evaluation using AHP and Kano's Model." IJBAN vol.4, no.2 2017: pp.37-61. http://doi.org/10.4018/IJBAN.2017040103

APA

Fırat, S. Ü., Akan, M. Ö., Ersoy, E., Gök, S., & Ünal, U. (2017). A Six Sigma DMAIC Process for Supplier Performance Evaluation using AHP and Kano's Model. International Journal of Business Analytics (IJBAN), 4(2), 37-61. http://doi.org/10.4018/IJBAN.2017040103

Chicago

Fırat, Seniye Ümit Oktay, et al. "A Six Sigma DMAIC Process for Supplier Performance Evaluation using AHP and Kano's Model," International Journal of Business Analytics (IJBAN) 4, no.2: 37-61. http://doi.org/10.4018/IJBAN.2017040103

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

The suppliers, which are one of the most important actors in the supply chain, have a significant effect on the performances of their customer firms. Hence, supplier performance evaluation has become a competitive tool in today's goods and service producing industries. This paper presents a supplier performance evaluation process developed using the Six Sigma Define – Measure – Analyse – Improve – Control (DMAIC) methodology. The proposed process has been applied in a central services company, where the suppliers had never been evaluated before. To this end, first of all, the evaluation criteria have been defined through brainstorming and meetings within the company, then weighted with Analytical Hierarchy Process (AHP), and categorized according to Kano's Model. Afterwards, suppliers have been scored and classified based on a proposed methodology using a modified version of Kano's model, and thus, the proposed process has proven to be useful in real life industrial applications.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.