MLA
Langaro, Daniela, et al. "When Consumers' Complaints Fall Into Public Domain: Negative e-WOM on Social Media." Exploring the Power of Electronic Word-of-Mouth in the Services Industry, edited by Sandra Maria Correia Loureiro and Hans Ruediger Kaufmann, IGI Global, 2020, pp. 124-137. https://doi.org/10.4018/978-1-5225-8575-6.ch008
APA
Langaro, D., Loureiro, S. M., & Soares, A. (2020). When Consumers' Complaints Fall Into Public Domain: Negative e-WOM on Social Media. In S. Loureiro & H. Kaufmann (Eds.), Exploring the Power of Electronic Word-of-Mouth in the Services Industry (pp. 124-137). IGI Global. https://doi.org/10.4018/978-1-5225-8575-6.ch008
Chicago
Langaro, Daniela, Sandra Maria Correia Loureiro, and André Soares. "When Consumers' Complaints Fall Into Public Domain: Negative e-WOM on Social Media." In Exploring the Power of Electronic Word-of-Mouth in the Services Industry, edited by Sandra Maria Correia Loureiro and Hans Ruediger Kaufmann, 124-137. Hershey, PA: IGI Global, 2020. https://doi.org/10.4018/978-1-5225-8575-6.ch008
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