Hemijska industrija 2013 Volume 67, Issue 3, Pages: 535-546
https://doi.org/10.2298/HEMIND120425081M
Full text ( 254 KB)
Impact analysis of the implemented quality management system on business performances in pharmaceutical-chemical industry in Serbia
Marinković Valentina D. (Faculty of Pharmacy, Belgrade)
Šibalija Tatjana V. (Faculty of International Management, Belgrade)
Majstorović Vidosav D. (Faculty of Mechanical Engineering, Belgrade)
Tasić Ljiljana (Faculty of Pharmacy, Belgrade)
International quality management standard (QMS) ISO 9001 became widely
accepted as a framework for product and/or services quality improvement.
There are recent research conducted in order to define relationships and
effects between the applied QMS and financial and/or non-financial business
parameters. The effects of the applied pharmaceutical quality system (PQS) on
the business performances in Serbian pharmaceutical-chemical industry are
analyzed in this paper using multivariate linear regression analysis. The
empirical data were collected using a survey that was performed among experts
from Serbian pharmaceutical-chemical industrial sector during 2010. An
extensive questionnaire was used in the survey, grouping the questions in
eight groups: Implementation of pharmaceutical quality system (AQ),
Quality/strategy planning (QP), Human resource management (HR), Supply
management (SM), Customer focus (CF), Process management (PM), Continuous
improvement (CI), and Business results (BR). The primary goal of the research
was to analyze the effects of the elements of first seven groups (AQ, QP, HR,
SM, CF, PM, and CI) that present various aspects of the implementation of
PQS, on the elements of business results (BR). Based on empirical data,
regression relations were formed to present the effects of all considered
elements of PQS implementation on the business performance parameters (BR).
The positive effects of PQS implementation on the business performances such
as the assessment of performance indicators, continual products and/or
services quality improvement, and efficient problem solving, are confirmed in
the presented research for the Serbian pharmaceutical-chemical industrial
sector. The results of the presented research will create a room for the
improvement of the existing models in application, and for attracting
interested parties that aim to commence this business standardization
process. Hence, implementation of PQS is not only the regulatory requirement
or advertising movement, but very important issue for the development and
improvement of business performances.
Keywords: quality, pharmaceutical industry, business performance