본 연구의 목적은 아동보호전문기관 사회복지사의 클라이언트 폭력경험이 클라이언트 폭력에 대한 정서적 반응과 태도에 유의한 영향을 미치는지 검증하는 것이다. 기존 연구들이 클라이언트 폭력의 직접경험만을 고려한 것과 달리 본 연구에서는 간접경험의 실태와 영향도 포함하였다. 연구의 자료 수집을 위해 전국 44개 아동보호전문기관에 근무하는 310명의 사회복지사들을 대상으로 전수 조사를 실시하였고 총 280부를 통계분석에 사용하였다. 주요 결과로는 첫째, 사회복지사들의 클라이언트 폭력 직・간접경험 비율이 모두 상당히 높으며 간접경험이 직접경험보다 더 많았다. 둘째, 클라이언트 폭력의 직・간접 경험에 따른 사회복지사의 폭력에 대한 정서적 반응과 태도에 유의한 차이가 확인되었다. 셋째, 클라이언트 폭력 직・간접 경험이 클라이언트 폭력에 대한 정서적 반응과 태도에 정적으로 유의한 영향을 미치고 있었다. 아동보호전문기관 사회복지사의 클라이언트 폭력 경험과 관련된 지지와 치료 프로그램 강화, 세분화된 위험대처 매뉴얼 개발, 신변안전 보장을 위한 법적 강화와 정책적인 지원방안 등을 제안하였다.
The purpose of this study is to examine whether client violence toward child protection workers is associated to child protection workers' emotional reactions and attitudes to the violence. The uniqueness of the current study is in its investigation on the workers' indirect experiences with client violence different from previous studies focused only on their direct experiences with the violence. This study is based on a complete enumeration of 310 workers' in 44 child protection agencies. 280 questionnaires were gathered and analysed. The results of this study include; First, client violence were prevalent among the workers. Specially, workers' indirect experiences with the violence were severe much more than their direct experiences with the violence. Second, a significant difference among workers' emotional reactions and attitudes to the violence by direct and indirect experiences was identified. Third, direct and indirect experiences with client violence were positively associated with workers' emotional reactions and attitudes to the violence. The data suggested the development of treatment programs for child protection workers exposed to the violence, segmentalized manuals for coping with violent clients, and legislation related to personal safety of the workers.
The purpose of this study is to examine whether client violence toward child protection workers is associated to child protection workers' emotional reactions and attitudes to the violence. The uniqueness of the current study is in its investigation on the workers' indirect experiences with client violence different from previous studies focused only on their direct experiences with the violence. This study is based on a complete enumeration of 310 workers' in 44 child protection agencies. 280 questionnaires were gathered and analysed. The results of this study include; First, client violence were prevalent among the workers. Specially, workers' indirect experiences with the violence were severe much more than their direct experiences with the violence. Second, a significant difference among workers' emotional reactions and attitudes to the violence by direct and indirect experiences was identified. Third, direct and indirect experiences with client violence were positively associated with workers' emotional reactions and attitudes to the violence. The data suggested the development of treatment programs for child protection workers exposed to the violence, segmentalized manuals for coping with violent clients, and legislation related to personal safety of the workers.
