Araştırma Makalesi
BibTex RIS Kaynak Göster

The Effects of Accommodation Business Employees' Workplace Ostracism, Job Tension, Need for Affiliation on Work Performance: Mediating Role of Leader-Member Exchange

Yıl 2018, Cilt: 5 Sayı: 1, 47 - 59, 20.04.2018

Bekir Eşitti

https://doi.org/10.18394/iid.337773
Cited By: 3

Öz

This study was designed to investigate the effects
of accommodation business employees' workplace ostracism, job tension, need for
affiliation on work performance and the mediating role of leader-member
exchange among these variables. The sample of the research is the personnel
working in the five-star accommodation businesses located in Istanbul and
Canakkale. As a result of the research, it has been determined that the
workplace ostracism, job tension and need for affiliation affect the work
performance negatively. As a result of the structural equation analysis, it has
been observed that leader-member exchange has a partial mediating role on the
negative effect of workplace ostracism and job tension on work performance
experienced by accommodation employees. In the framework of these results, this
study recommended that accommodation businesses should take into account the
leader member exchange approach and encourage interactions between employees
and managers.

Anahtar Kelimeler

Workplace Ostracism Job Tension Need For Affiliation Work Performance

Kaynakça

  • Altunışık, R., Coşkun, R., Bayraktaroğlu, S. & Yıldırım, E. (2012). Sosyal Bilimlerde Araştırma Yöntemleri SPSS Uygulamalı (7. Baskı). Sakarya: Sakarya Yayıncılık.
  • Baş, T., Keskin, N. & Mert, İ. S. (2010). Lider Üye Etkileşimi (Lüe) Modeli ve Ölçme Aracının Türkçe'de Geçerlık ve Güvenılırlık Analizi/Leader Member Exchange (Lmx) Model And Validity and Reliability of Its Instrument In Turkish. Ege Akademik Bakış, 10(3), 1013.
  • Brislin, R.W. (1980). Translation and Content Analysis of Oral and Written Material. In: H.C. Triandis & J.W. Berry (Eds.), Handbook of Cross-Cultural Psychology, 2, 389-444, Boston: Allyn & Bacon.
  • Baron, R. M. & D. A. Kenny, (1986). The Moderator-Mediator Variable Distinctionin Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
  • Çekmecelioğlu, H. G. & Ülker, F. (2014) Lider-Üye Etkileşimi ve Çalışan Tutumları Üzerindeki Etkisi: Eğitim Sektöründe Bir Araştırma, Kocaeli Üniversitesi Sosyal Bilimler Dergisi, KOSBED, 28, 35-58.
  • Cropanzano, R., Dasborough, M. T. & Weiss, H. M. (2017). Affective events and the development of leader-member exchange. Academy of Management Review, 42(2): 233-258.
  • Cropanzano, R. & Mitchell, M.S. (2005). Social exchange theory: an interdisciplinary review. Journal of Management, 31(6), 874–900.
  • Chauvin, B., Rohmer, O., Spitzenstter, F., Raffin, D., Schimchowitsch, S. & Louvet, E. (2014), Assessment of Job Stress Factors in a Context of Organizational Change, Revue. Europpeenne de Psychologie Appliquee, 64, 299-306.
  • Chrisholm, R., Kasl, S. & Eskenazi, B. (1983), The Nature and Predictors of Job Related Tension in A Crisis Situation: Reactions of Nuclear Workers To The Three Mile Island Accident, Academy of Management Review, 26, 385- 405.
  • Desa, A., Yusooff, F., Ibrahim, N., Kadir, N. B. Y. A. & Ab Rahman, R. M. (2014). A study of the relationship and influence of personality on job stress among academic administrators at a university. Procedia-Social and Behavioral Sciences, 114, 355-359.
  • Dinh, J. E., Lord, R. G., Gardner, W. L., Meuser, J. D., Liden, R. C. & Hu, J. (2014). Leadership theory and research in the new millennium: Current theoretical trends and changing perspectives. Leadership Quarterly, 251, 36–62.
  • Dulebohn, J. H., Bommer, W. H., Liden, R. C., Brouer, R. L. & Ferris, G. R. (2012). A meta-analysis of antecedents and consequences of leader-member exchange integrating the past with an eye toward the future. Journal of Management, 386, 1715–1759.
  • Düzyürek S, Ünlüoğlu G. (1992). Hekimde tükenmişlik sendromu, Psikiyatri Bülteni, 1, 108-13.
  • Efeoğlu, İ.E. (2006). İş-Aile Yaşam Çatışmasının İş Stresi, İş Doyumu Ve Örgütsel Bağlılık Üzerindeki Etkileri: İlaç Sektöründe Bir Araştırma (Yayınlanmamış Doktora Tezi). Çukurova Üniversitesi Sosyal Bilimler Enstitüsü, Adana.
  • Erdoğan, B. & Bauer, T. N. (2014). Leader-member exchange (LMX) theory: The relational approach to leadership. D. Day, (Ed.), The Oxford handbook of leadership and organizations (407–433). Oxford: Oxford University Press.
  • Erdoğan, B., Kraimer, M. L. & Liden, R. C. (2004). Work value congruence and intrinsic career success: the compensatory roles of leader‐member exchange and perceived organizational support. Personnel Psychology, 57(2), 305-332.
  • Erdoğan, B., Liden, R. C. & Kraimer, M. L. (2006). Justice and leader-member exchange: The moderating role of organizational culture. Academy of Management Journal, 49(2), 395-406.
  • Ferris, D.L., Brown, D.J., Berry, J.W. & Lian, H. (2008). The development and validationof the workplace ostracism scale. Journal of Applies Psychology, 93(6), 1348–1366.
  • Graen, G. B. & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. Leadership Quarterly, 62, 219–247.
  • Goris, J. R., Vaught, B. C. & Pettit, Jr J. D., (2003). Effects of trust in superiors and influence of superiors on the association between individual-job congruence and job performance/satisfaction. Journal of Business and Psychology, 17(3), 327-343.
  • Greenhaus, J.H. & Powell, G.N. (2006). When work and family are allies: a theory ofwork-family enrichment. Acad. Manage. Rev. 31(1), 72–92.
  • Hair, J. F. Jr., Anderson, R. E., Tahtam, R. L. & Black, W. C. (1998). Multivariate Data Analysis (Fifth Edition), Upper Saddle River, N.J.: Prentice Hall.
  • Halis, M. & Demirel, Y. (2016). Sosyal Desteğin Örgütsel Soyutlama (Dışlanma) Üzerine Etkisi. Kastamonu University Journal Of Economics & Administrative Sciences Faculty, 11, 318-335.
  • Ho, W. H., Chang, C. S., Shih, Y. L. & Liang, R. D. (2009). Effects of job rotation and role stress among nurses on job satisfaction and organizational commitment. BMC Health Services Research, 9(8), 117-127.
  • House, R. J. & J. R. Rizzo (1972). Role Conflict and Ambiguity as Critical Variables in Model of Organizational Behavior, Organizational Behavior and Human Performance, 7, 467–505.
  • Howell, D. C. (2013). Statistical Methods for Psychology (8. Edition), Wadsworth, Cengage Learning.
  • Ilgın, B. (2013). Toplumsal Bir Hastalık: Sosyal Kaytarma. Uşak Üniversitesi Sosyal Bilimler Dergisi, 6(3), 238-270.
  • Jackson, D. N. (1974). Personality research form manual. Goshen, NY: Research Psychologists Press.
  • Johnson, D. W., & Johnson, R. T. (1989). Cooperation and competition: Theory and research. Edina, MN, US: Interaction Book Company.
  • Keohane, R.O. (1986). Reciprocity in İnternational Relations, International Organization, 40(1), 1–27.
  • Lau, C. M. & Tan, S. L. (2006). The effects of procedural fairness and interpersonal trust on job tension in budgeting. Management Accounting Research, 17(2), 171-186.
  • Lazarus, R. S. (1991). Psychological stress in the workplace. Journal of Social Behavior and Personality, 6, 1-13.
  • Leung, A.S.M., Wu, L.Z., Chen, Y.Y. & Young, M.N., 2011. The impact of workplace ostracism in service organizations. International Journal of Hospitality Management, 30(4), 836–844.
  • Liden, R. C. & Maslyn, J. M. (1998). Multidimensionality of leader-member exchange: An empirical assessment through scale development. Journal of management, 24(1), 43-72.
  • Lyu, Y., Zhu, H., Zhong, H.J. & Hu, L. (2016b). Abusive Supervision And Customer-Oriented Organizational Citizenship Behavior: The Roles Of Hostileattribution Bias And Work Engagement. Int. Journal of Hospitality Manage, 53, 69–80.
  • Nunnally, J. C. (1978). Psychometric Theory, New York, USA, McGrawHill.
  • O’Fallon, M.J. & Butterfield, K.D., (2011). Moral differentiation: exploring boundaries of the monkey see, monkey do perspective. J. Bus. Ethics, 102(3), 379–399.
  • O’Neill, J. W. & Davis, K. (2011). Work stress and well-being in the hotel industry. International journal of hospitality management, 30(2), 385-390.
  • O’Reilly, J. & Robinson, S.L., (2009). The negative impact of ostracism on thwarted belongingness and workplace contributions. In: Academy of Management Meeting, Chicago, IL.
  • Podsakoff, P.M. & Organ, D.W. (1986), Self-reports in organizational research: problems and prospects, Journal of Management, 12(4), 531-544.
  • Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y. & Podsakoff, N. P. (2003). Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies, Journal of Applied Psychology, 88(5), 879–903.
  • Schriesheim, C. A., Castro, S. L. & Cogliser, C. C. (1999). Leader-member exchange (LMX) research: A comprehensive review of theory, measurement, and data-analytic practices. The Leadership Quarterly, 10(1), 63-113.
  • Slotter, E. B., Duffy, C. W. & Gardner, W. L. (2014). Balancing the need to be “me” with the need to be “we”: Applying Optimal Distinctiveness Theory to the understanding of multiple motives within romantic relationships. Journal of Experimental Social Psychology, 52, 71-81.
  • Su, C. (2011). Workplace Ostracism and Depression: The Mediating Role of Clarity Self-Concept, Journal of Chinese Health Psychology, 4, 423-425.
  • Toklu, A.T. (2016). Çalışanlarda İş Sağlığı ve Güvenliği Uygulamalarının Örgütsel Bağlılık, İşe Yabancılaşma ve İş Performansına Olan Etkisinin İncelenmesi (Yayınlanmamış Doktora Tezi). Gebze Teknik Üniversitesi Sosyal Bilimler Enstitüsü, Gebze.
  • Turizm İstatistikleri Raporu, (2016). https://www.dunya.com/uploads/content/2016pdfpdf.pdf. (Erişim: Ağustos 2017)
  • Wang, R., Ru, Z. R. & Jiang, J. (2013). Workplace Ostracism and Employees’ In-Role Behaviors and Extra-Role Behaviors: the Mediating Effect of Belonging Need. Journal of Psychological Science, 36(5), 1176-1180.
  • Watson, J. G. & S. Barone (1976). The Self-Concept, Personal Values, and Motivation Orientations of Black and White Managers, Academy of Management Journal, 19(1), 36–48.
  • Wei, F. & Si, S., 2011. Tit for tat? Abusive supervision and counterproductive work behaviors: the moderating effects of locus of control and perceived mobility. Asia Pacific Journal of Management, http://dx.doi.org/10.1007/s10490-011-9251-y.
  • Wiesenfeld, B.M., Raghuram, S. & Garud, R., (2001). Organizational identificationamong virtual workers: the role of need for affiliation and perceivedwork-based social support. J. Manage. 27(2), 213–229.
  • Wu, L.Z., Yim, F.H., Kwan, H.K. & Zhang, X.M. (2012). Coping with work place ostracism: the roles of ingratiation and political skill in employeepsychological distress. J. Manage. Stud, 49, 178–199.
  • Wu, L.Z., Ferris, D.L., Kwan, H.K., Chiang, F., Snape, E. & Liang, L.H., (2015). Breaking (or making) the silence: how goal interdependence and social skill predict being ostracized. Organ. Behav. Hum. Decis. Process, 131, 51–66.
  • Veroff, J. & Veroff, J. B. (1980). Social Incentives: A Life Span Developmental Approach. New York: Academic Press.
  • Yamaguchi, I. (2003). The Relationships Among İndividual Differences, Needs And Equity Sensitivity. Journal of Managerial Psychology, 18(4), 324-344.
  • Zhao, H.D., Peng, Z.L. & Sheard, G., (2013). Workplace ostracism and hospitality employees’ counterproductive work behaviors: the joint moderating effects ofproactive personality and political skill. Int. J. Hosp. Manag. 33, 219–227.
  • Zhu, H., Lyu, Y., Deng, X. & Ye, Y. (2017). Workplace ostracism and proactive customer service performance: A conservation of resources perspective. International Journal of Hospitality Management, 64, 62-72.

Konaklama İşletmelerinde Dışlanma, İş Gerilimi, Bağlılık İhtiyacı ve İş Performansı İlişkisi: Lider Üye Etkileşiminin Aracı Rolü

Yıl 2018, Cilt: 5 Sayı: 1, 47 - 59, 20.04.2018

Bekir Eşitti

https://doi.org/10.18394/iid.337773
Cited By: 3

Öz

Bu
çalışma, konaklama işletmeleri çalışanlarının iş hayatlarında yaşadıkları
dışlanma, iş gerilimi ve bağlılık ihtiyaçlarının iş performansları üzerindeki
etkisi ve lider-üye etkileşiminin bu değişkenler arasındaki aracılık rolünü
belirlemek amacıyla tasarlanmıştır. Araştırmanın örneklemini İstanbul ve
Çanakkale’de yer alan beş yıldızlı konaklama işletmelerinde çalışan personel
oluşturmaktadır. Araştırma sonucunda, çalışanların işyerinde yaşadıkları
dışlanmanın, iş geriliminin ve hissettikleri bağlılık ihtiyacının iş
performanslarını olumsuz etkilediği tespit edilmiştir. Yapısal eşitlik analizi
neticesinde lider üye etkileşiminin, çalışanların işyerinde yaşadıkları
dışlanmanın ve iş geriliminin iş performansları üzerindeki negatif etkisinde
kısmi aracı rolü üstlendiği görülmüştür. Neticede, konaklama işletmelerine
lider üye etkileşimi yaklaşımı dikkate alınarak çalışanlar ve yöneticiler
arasındaki etkileşimi teşvik etmeleri önerilmektedir.

Anahtar Kelimeler

Dışlanma İş Gerilimi Bağlılık İhtiyacı İş Performansı Lider Üye Etkileşimi Konaklama İşletmeleri

Kaynakça

  • Altunışık, R., Coşkun, R., Bayraktaroğlu, S. & Yıldırım, E. (2012). Sosyal Bilimlerde Araştırma Yöntemleri SPSS Uygulamalı (7. Baskı). Sakarya: Sakarya Yayıncılık.
  • Baş, T., Keskin, N. & Mert, İ. S. (2010). Lider Üye Etkileşimi (Lüe) Modeli ve Ölçme Aracının Türkçe'de Geçerlık ve Güvenılırlık Analizi/Leader Member Exchange (Lmx) Model And Validity and Reliability of Its Instrument In Turkish. Ege Akademik Bakış, 10(3), 1013.
  • Brislin, R.W. (1980). Translation and Content Analysis of Oral and Written Material. In: H.C. Triandis & J.W. Berry (Eds.), Handbook of Cross-Cultural Psychology, 2, 389-444, Boston: Allyn & Bacon.
  • Baron, R. M. & D. A. Kenny, (1986). The Moderator-Mediator Variable Distinctionin Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
  • Çekmecelioğlu, H. G. & Ülker, F. (2014) Lider-Üye Etkileşimi ve Çalışan Tutumları Üzerindeki Etkisi: Eğitim Sektöründe Bir Araştırma, Kocaeli Üniversitesi Sosyal Bilimler Dergisi, KOSBED, 28, 35-58.
  • Cropanzano, R., Dasborough, M. T. & Weiss, H. M. (2017). Affective events and the development of leader-member exchange. Academy of Management Review, 42(2): 233-258.
  • Cropanzano, R. & Mitchell, M.S. (2005). Social exchange theory: an interdisciplinary review. Journal of Management, 31(6), 874–900.
  • Chauvin, B., Rohmer, O., Spitzenstter, F., Raffin, D., Schimchowitsch, S. & Louvet, E. (2014), Assessment of Job Stress Factors in a Context of Organizational Change, Revue. Europpeenne de Psychologie Appliquee, 64, 299-306.
  • Chrisholm, R., Kasl, S. & Eskenazi, B. (1983), The Nature and Predictors of Job Related Tension in A Crisis Situation: Reactions of Nuclear Workers To The Three Mile Island Accident, Academy of Management Review, 26, 385- 405.
  • Desa, A., Yusooff, F., Ibrahim, N., Kadir, N. B. Y. A. & Ab Rahman, R. M. (2014). A study of the relationship and influence of personality on job stress among academic administrators at a university. Procedia-Social and Behavioral Sciences, 114, 355-359.
  • Dinh, J. E., Lord, R. G., Gardner, W. L., Meuser, J. D., Liden, R. C. & Hu, J. (2014). Leadership theory and research in the new millennium: Current theoretical trends and changing perspectives. Leadership Quarterly, 251, 36–62.
  • Dulebohn, J. H., Bommer, W. H., Liden, R. C., Brouer, R. L. & Ferris, G. R. (2012). A meta-analysis of antecedents and consequences of leader-member exchange integrating the past with an eye toward the future. Journal of Management, 386, 1715–1759.
  • Düzyürek S, Ünlüoğlu G. (1992). Hekimde tükenmişlik sendromu, Psikiyatri Bülteni, 1, 108-13.
  • Efeoğlu, İ.E. (2006). İş-Aile Yaşam Çatışmasının İş Stresi, İş Doyumu Ve Örgütsel Bağlılık Üzerindeki Etkileri: İlaç Sektöründe Bir Araştırma (Yayınlanmamış Doktora Tezi). Çukurova Üniversitesi Sosyal Bilimler Enstitüsü, Adana.
  • Erdoğan, B. & Bauer, T. N. (2014). Leader-member exchange (LMX) theory: The relational approach to leadership. D. Day, (Ed.), The Oxford handbook of leadership and organizations (407–433). Oxford: Oxford University Press.
  • Erdoğan, B., Kraimer, M. L. & Liden, R. C. (2004). Work value congruence and intrinsic career success: the compensatory roles of leader‐member exchange and perceived organizational support. Personnel Psychology, 57(2), 305-332.
  • Erdoğan, B., Liden, R. C. & Kraimer, M. L. (2006). Justice and leader-member exchange: The moderating role of organizational culture. Academy of Management Journal, 49(2), 395-406.
  • Ferris, D.L., Brown, D.J., Berry, J.W. & Lian, H. (2008). The development and validationof the workplace ostracism scale. Journal of Applies Psychology, 93(6), 1348–1366.
  • Graen, G. B. & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. Leadership Quarterly, 62, 219–247.
  • Goris, J. R., Vaught, B. C. & Pettit, Jr J. D., (2003). Effects of trust in superiors and influence of superiors on the association between individual-job congruence and job performance/satisfaction. Journal of Business and Psychology, 17(3), 327-343.
  • Greenhaus, J.H. & Powell, G.N. (2006). When work and family are allies: a theory ofwork-family enrichment. Acad. Manage. Rev. 31(1), 72–92.
  • Hair, J. F. Jr., Anderson, R. E., Tahtam, R. L. & Black, W. C. (1998). Multivariate Data Analysis (Fifth Edition), Upper Saddle River, N.J.: Prentice Hall.
  • Halis, M. & Demirel, Y. (2016). Sosyal Desteğin Örgütsel Soyutlama (Dışlanma) Üzerine Etkisi. Kastamonu University Journal Of Economics & Administrative Sciences Faculty, 11, 318-335.
  • Ho, W. H., Chang, C. S., Shih, Y. L. & Liang, R. D. (2009). Effects of job rotation and role stress among nurses on job satisfaction and organizational commitment. BMC Health Services Research, 9(8), 117-127.
  • House, R. J. & J. R. Rizzo (1972). Role Conflict and Ambiguity as Critical Variables in Model of Organizational Behavior, Organizational Behavior and Human Performance, 7, 467–505.
  • Howell, D. C. (2013). Statistical Methods for Psychology (8. Edition), Wadsworth, Cengage Learning.
  • Ilgın, B. (2013). Toplumsal Bir Hastalık: Sosyal Kaytarma. Uşak Üniversitesi Sosyal Bilimler Dergisi, 6(3), 238-270.
  • Jackson, D. N. (1974). Personality research form manual. Goshen, NY: Research Psychologists Press.
  • Johnson, D. W., & Johnson, R. T. (1989). Cooperation and competition: Theory and research. Edina, MN, US: Interaction Book Company.
  • Keohane, R.O. (1986). Reciprocity in İnternational Relations, International Organization, 40(1), 1–27.
  • Lau, C. M. & Tan, S. L. (2006). The effects of procedural fairness and interpersonal trust on job tension in budgeting. Management Accounting Research, 17(2), 171-186.
  • Lazarus, R. S. (1991). Psychological stress in the workplace. Journal of Social Behavior and Personality, 6, 1-13.
  • Leung, A.S.M., Wu, L.Z., Chen, Y.Y. & Young, M.N., 2011. The impact of workplace ostracism in service organizations. International Journal of Hospitality Management, 30(4), 836–844.
  • Liden, R. C. & Maslyn, J. M. (1998). Multidimensionality of leader-member exchange: An empirical assessment through scale development. Journal of management, 24(1), 43-72.
  • Lyu, Y., Zhu, H., Zhong, H.J. & Hu, L. (2016b). Abusive Supervision And Customer-Oriented Organizational Citizenship Behavior: The Roles Of Hostileattribution Bias And Work Engagement. Int. Journal of Hospitality Manage, 53, 69–80.
  • Nunnally, J. C. (1978). Psychometric Theory, New York, USA, McGrawHill.
  • O’Fallon, M.J. & Butterfield, K.D., (2011). Moral differentiation: exploring boundaries of the monkey see, monkey do perspective. J. Bus. Ethics, 102(3), 379–399.
  • O’Neill, J. W. & Davis, K. (2011). Work stress and well-being in the hotel industry. International journal of hospitality management, 30(2), 385-390.
  • O’Reilly, J. & Robinson, S.L., (2009). The negative impact of ostracism on thwarted belongingness and workplace contributions. In: Academy of Management Meeting, Chicago, IL.
  • Podsakoff, P.M. & Organ, D.W. (1986), Self-reports in organizational research: problems and prospects, Journal of Management, 12(4), 531-544.
  • Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y. & Podsakoff, N. P. (2003). Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies, Journal of Applied Psychology, 88(5), 879–903.
  • Schriesheim, C. A., Castro, S. L. & Cogliser, C. C. (1999). Leader-member exchange (LMX) research: A comprehensive review of theory, measurement, and data-analytic practices. The Leadership Quarterly, 10(1), 63-113.
  • Slotter, E. B., Duffy, C. W. & Gardner, W. L. (2014). Balancing the need to be “me” with the need to be “we”: Applying Optimal Distinctiveness Theory to the understanding of multiple motives within romantic relationships. Journal of Experimental Social Psychology, 52, 71-81.
  • Su, C. (2011). Workplace Ostracism and Depression: The Mediating Role of Clarity Self-Concept, Journal of Chinese Health Psychology, 4, 423-425.
  • Toklu, A.T. (2016). Çalışanlarda İş Sağlığı ve Güvenliği Uygulamalarının Örgütsel Bağlılık, İşe Yabancılaşma ve İş Performansına Olan Etkisinin İncelenmesi (Yayınlanmamış Doktora Tezi). Gebze Teknik Üniversitesi Sosyal Bilimler Enstitüsü, Gebze.
  • Turizm İstatistikleri Raporu, (2016). https://www.dunya.com/uploads/content/2016pdfpdf.pdf. (Erişim: Ağustos 2017)
  • Wang, R., Ru, Z. R. & Jiang, J. (2013). Workplace Ostracism and Employees’ In-Role Behaviors and Extra-Role Behaviors: the Mediating Effect of Belonging Need. Journal of Psychological Science, 36(5), 1176-1180.
  • Watson, J. G. & S. Barone (1976). The Self-Concept, Personal Values, and Motivation Orientations of Black and White Managers, Academy of Management Journal, 19(1), 36–48.
  • Wei, F. & Si, S., 2011. Tit for tat? Abusive supervision and counterproductive work behaviors: the moderating effects of locus of control and perceived mobility. Asia Pacific Journal of Management, http://dx.doi.org/10.1007/s10490-011-9251-y.
  • Wiesenfeld, B.M., Raghuram, S. & Garud, R., (2001). Organizational identificationamong virtual workers: the role of need for affiliation and perceivedwork-based social support. J. Manage. 27(2), 213–229.
  • Wu, L.Z., Yim, F.H., Kwan, H.K. & Zhang, X.M. (2012). Coping with work place ostracism: the roles of ingratiation and political skill in employeepsychological distress. J. Manage. Stud, 49, 178–199.
  • Wu, L.Z., Ferris, D.L., Kwan, H.K., Chiang, F., Snape, E. & Liang, L.H., (2015). Breaking (or making) the silence: how goal interdependence and social skill predict being ostracized. Organ. Behav. Hum. Decis. Process, 131, 51–66.
  • Veroff, J. & Veroff, J. B. (1980). Social Incentives: A Life Span Developmental Approach. New York: Academic Press.
  • Yamaguchi, I. (2003). The Relationships Among İndividual Differences, Needs And Equity Sensitivity. Journal of Managerial Psychology, 18(4), 324-344.
  • Zhao, H.D., Peng, Z.L. & Sheard, G., (2013). Workplace ostracism and hospitality employees’ counterproductive work behaviors: the joint moderating effects ofproactive personality and political skill. Int. J. Hosp. Manag. 33, 219–227.
  • Zhu, H., Lyu, Y., Deng, X. & Ye, Y. (2017). Workplace ostracism and proactive customer service performance: A conservation of resources perspective. International Journal of Hospitality Management, 64, 62-72.
Toplam 56 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Psikolojide Davranış-Kişilik Değerlendirmesi
Bölüm Makaleler
Yazarlar

Bekir Eşitti 0000-0002-5240-9233

Yayımlanma Tarihi 20 Nisan 2018
Gönderilme Tarihi 11 Eylül 2017
Kabul Tarihi 12 Kasım 2017
Yayımlandığı Sayı Yıl 2018 Cilt: 5 Sayı: 1

Kaynak Göster

APA Eşitti, B. (2018). Konaklama İşletmelerinde Dışlanma, İş Gerilimi, Bağlılık İhtiyacı ve İş Performansı İlişkisi: Lider Üye Etkileşiminin Aracı Rolü. İş Ve İnsan Dergisi, 5(1), 47-59. https://doi.org/10.18394/iid.337773
AMA Eşitti B. Konaklama İşletmelerinde Dışlanma, İş Gerilimi, Bağlılık İhtiyacı ve İş Performansı İlişkisi: Lider Üye Etkileşiminin Aracı Rolü. İş ve İnsan Dergisi. Nisan 2018;5(1):47-59. doi:10.18394/iid.337773
Chicago Eşitti, Bekir. “Konaklama İşletmelerinde Dışlanma, İş Gerilimi, Bağlılık İhtiyacı Ve İş Performansı İlişkisi: Lider Üye Etkileşiminin Aracı Rolü”. İş Ve İnsan Dergisi 5, sy. 1 (Nisan 2018): 47-59. https://doi.org/10.18394/iid.337773.
EndNote Eşitti B (01 Nisan 2018) Konaklama İşletmelerinde Dışlanma, İş Gerilimi, Bağlılık İhtiyacı ve İş Performansı İlişkisi: Lider Üye Etkileşiminin Aracı Rolü. İş ve İnsan Dergisi 5 1 47–59.
IEEE B. Eşitti, “Konaklama İşletmelerinde Dışlanma, İş Gerilimi, Bağlılık İhtiyacı ve İş Performansı İlişkisi: Lider Üye Etkileşiminin Aracı Rolü”, İş ve İnsan Dergisi, c. 5, sy. 1, ss. 47–59, 2018, doi: 10.18394/iid.337773.
ISNAD Eşitti, Bekir. “Konaklama İşletmelerinde Dışlanma, İş Gerilimi, Bağlılık İhtiyacı Ve İş Performansı İlişkisi: Lider Üye Etkileşiminin Aracı Rolü”. İş ve İnsan Dergisi 5/1 (Nisan 2018), 47-59. https://doi.org/10.18394/iid.337773.
JAMA Eşitti B. Konaklama İşletmelerinde Dışlanma, İş Gerilimi, Bağlılık İhtiyacı ve İş Performansı İlişkisi: Lider Üye Etkileşiminin Aracı Rolü. İş ve İnsan Dergisi. 2018;5:47–59.
MLA Eşitti, Bekir. “Konaklama İşletmelerinde Dışlanma, İş Gerilimi, Bağlılık İhtiyacı Ve İş Performansı İlişkisi: Lider Üye Etkileşiminin Aracı Rolü”. İş Ve İnsan Dergisi, c. 5, sy. 1, 2018, ss. 47-59, doi:10.18394/iid.337773.
Vancouver Eşitti B. Konaklama İşletmelerinde Dışlanma, İş Gerilimi, Bağlılık İhtiyacı ve İş Performansı İlişkisi: Lider Üye Etkileşiminin Aracı Rolü. İş ve İnsan Dergisi. 2018;5(1):47-59.

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İş ve İnsan Dergisi (e-ISSN 2148-967X) Creative Commons Alıntı-LisansDevam 4.0 Uluslararası Lisansı ile lisanslanmıştır.