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Effective leadership in managing NPM-based change in the public sector

Dana S. Kellis (Vibra Healthcare, Mechanicsburg, Pennsylvania, USA)
Bing Ran (School of Public Affairs, Pennsylvania State University, Middletown, Pennsylvania, USA)

Journal of Organizational Change Management

ISSN: 0953-4814

Article publication date: 13 July 2015

2796

Abstract

Purpose

The purpose of this paper is to find underlying causes of leadership failure in NPM-based reforms in the public service, and propose leadership principles to guard against such failure as leaders meet the demands of a changing, complex public service environment.

Design/methodology/approach

An analysis of the managerial philosophy of Dr Berwick and its effects on CMS overall performance and employee morale.

Findings

NPM-based reforms create an environment in which administrative wrongdoing can occur. The principles of leadership found in NPLT, which advocates values-based, relationship-based distributed leadership provide a template for effective leadership that can reverse and possibly prevent leadership failure due to NPM-based reforms.

Research limitations/implications

The authors used a single case to demonstrate NPLT leadership principles can reverse leadership failure in a Federal Agency. No quantitative analysis is attempted in this paper. The authors choice of papers to use in the literature review was subjective.

Originality/value

This paper identifies NPM-based reforms as a partial explanation for leadership failure in the public service, and also identifies the leadership principles needed to address and prevent such failures. It provides support for the use of NPLT as a template for effective public service leadership.

Keywords

Citation

Kellis, D.S. and Ran, B. (2015), "Effective leadership in managing NPM-based change in the public sector", Journal of Organizational Change Management, Vol. 28 No. 4, pp. 614-626. https://doi.org/10.1108/JOCM-11-2013-0229

Publisher

:

Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited

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