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Who can spot an online romance scam?

Monica T. Whitty (Department of Media and Communications, University of Melbourne, Melbourne, Australia and Cyber Security Centre, University of Warwick, Coventry, UK)

Journal of Financial Crime

ISSN: 1359-0790

Article publication date: 1 April 2019

2451

Abstract

Purpose

This paper aims to examine predictors (personality, belief systems, expertise and response time) of detecting online romance scams.

Design/methodology/approach

The online study asked 261 participants to rate whether a profile was a scam or a genuine profile. Participants were also asked to complete a personality inventory, belief scales and demographic, descriptive questions. The online study was also designed to measure response time.

Findings

It was found that those who scored low in romantic beliefs, high in impulsivity, high in consideration of future consequences, had previously spotted a romance scam and took longer response times were more likely to accurately distinguish scams from genuine profiles. Notably, the research also found that it was difficult to detect scams. The research also found that it was important to adapt Whitty’s (2013) “Scammers Persuasive Techniques Model” to include a stage named: “human detection of scam versus genuine profiles”.

Originality/value

This is the first study, to the author’s knowledge, that examines predictors of human accuracy in detecting romance scams. Dating sites and government e-safety sites might draw upon these findings to help improve human detection and protect users from this financial and psychologically harmful cyberscam.

Keywords

Acknowledgements

This work was support by the Engineering and Physical Sciences Research Council [EP/N028112/1].

Citation

Whitty, M.T. (2019), "Who can spot an online romance scam?", Journal of Financial Crime, Vol. 26 No. 2, pp. 623-633. https://doi.org/10.1108/JFC-06-2018-0053

Publisher

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Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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