Public satisfaction with law enforcement in Turkey

In this study, the aim is to address the void in the comparative literature of criminology and criminal justice by investigating public attitudes toward law enforcement in a rapidly developing country, Turkey.

Three different models of satisfaction with law enforcement, the demographic model, the quality of life model and the experiential model are subjected to empirical scrutiny in the context of policing in Turkey. In line with extant research on satisfaction with law enforcement in the West, all three models significantly explain the variation of satisfaction with law enforcement across a random sample of 6,713 individuals living in urban and rural parts of Turkey. Specifically, the quality of life model and the experiential model had considerable impact on public satisfaction with law enforcement and in general, all three models produced results in the predicted direction.

Overall, the findings suggest the robust nature of the integrated demographic, quality of life, and experiential models in explaining public satisfaction with law enforcement. In the demographic model, however, income and education had significant negative impact on global satisfaction with law enforcement. Considering the fact that more educated and well off citizens are likely to value freedom more and that law enforcement may represent an oppressive part of a democratic government, this might account for the reaction of higher socioeconomic classes to the power distance between the state, the police in particular, and civil society.

In terms of policy recommendations, to the extent that community policing is regarded as a set of strategies for improving the quality of police‐citizen encounters and reforming police organizations, these findings lend support for the potential of community policing in Turkey.