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A path to the successful implementation of Business Intelligence: An example from the Hellenic Banking sector

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Abstract

This article is concerned with the implementation of Business Intelligence (BI), presenting an example from the Hellenic Banking sector. By viewing the implementation as a socio-technical process, the article suggests that any successful implementation of BI is depended on the ability of managers to identify, and be persistent in following, a trajectory ‘path’ that starts from data and reaches the final recipients of the information high on the organizational pyramid. Along this path implementers should retain a high level of awareness regarding multiple social and technical issues that may arise during this trajectory. With this in mind, and by focusing on the implementation journey, the example illustrates a pragmatic and practical approach for eliminating pitfalls that may hinder the successful outcome of such initiatives.

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Notes

  1. For confidentiality reasons the actual names of the organizations are not disclosed.

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Authors and Affiliations

  1. Knowledge and Information Systems Management Group, School of Management, University of Southampton, Southampton, SO17 1BJ, UK

    Thanos Papadopoulos

  2. Ernst & Young, 11th Km National Road, Athens, 11743, Greece

    Panagiotis Kanellis

Authors
  1. Thanos Papadopoulos
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  2. Panagiotis Kanellis
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Correspondence to Thanos Papadopoulos.

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Papadopoulos, T., Kanellis, P. A path to the successful implementation of Business Intelligence: An example from the Hellenic Banking sector. OR Insight 23, 15–26 (2010). https://doi.org/10.1057/ori.2009.14

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  • DOI: https://doi.org/10.1057/ori.2009.14

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