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A Process-Centered IT ROI Analysis with a Case Study

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Abstract

In order to achieve a meaningful IT ROI (Returns of Investment) analysis while taking into account the unique business processes of each industry, we should conduct research into a system to evaluate the effect of investment. In this paper, through careful consideration of the characteristics of the banking industry, a study on IT ROI is conducted from the perspective of business process. The process-centered IT ROI model for analysis discussed here consists of seven phases. The suggested model is explained and verified with a case study of a finance company that we shall call “A”.

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Leem, C.S., Yoon, C.Y. & Park, S.K. A Process-Centered IT ROI Analysis with a Case Study. Information Systems Frontiers 6, 369–383 (2004). https://doi.org/10.1023/B:ISFI.0000046378.42438.5f

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  • DOI: https://doi.org/10.1023/B:ISFI.0000046378.42438.5f

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