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Virtues and Problems of an Active Help System for UNIX

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Abstract

An empirical study undertaken on a cross-sectionof UNIX users at an academic site reveals a role for anactive form of help system, rather than the more usualpassive kind. Sample scripts supporting this view arepresented and the kind of aid required for theseexamples is discussed. It is then proposed that toprovide such aid requires the construction andmaintenance of an individual model of each user.

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Authors and Affiliations

  1. Department of Computer Science, University of Piraeus, 80 Karaoli & Dimitriou St., Piraeus, 18534, Greece

    Maria Virvou

  2. Department of Computer Science, Hull, HU6 7RX, UK

    John Jones

  3. Interactive Business Systems, Inc., 2625 Butterfield Road, Oak Brook, Illinois, 60521, USA

    Mark Millington

Authors
  1. Maria Virvou
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  2. John Jones
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  3. Mark Millington
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Virvou, M., Jones, J. & Millington, M. Virtues and Problems of an Active Help System for UNIX. Artificial Intelligence Review 14, 23–42 (2000). https://doi.org/10.1023/A:1006591231257

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  • DOI: https://doi.org/10.1023/A:1006591231257

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