Waiting time distribution of a queueing system with postservice activity1
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Automatic call distribution (ACD)
Waiting time distribution
Markovian point process
Baker-Hausdorff lemma
Closed-form solution
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This research was supported in part by the Ministry of Education, Science, Sports and Culture, Grant-in-Aid for Encouragement of Young Scientists, 14780344, 2004.
Copyright © 2006 Published by Elsevier Ltd.