The impact of experience on the design of user interface
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Why do users trust algorithms? A review and conceptualization of initial trust and trust over time
2022, European Management JournalCitation Excerpt :Therefore, users who have more training in how a technology works (and thus have knowledge of how to interact with a particular tool) develop expertise and a high level of competence that will powerfully affect their perceptions and expectations about the utility of decision aids and the trustworthiness of technology (Burton et al., 2020; Xiao & Benbasat, 2007). In other words, it has been found that if people have had previous experience with outcomes from using technology (for example, from the work of recommendation agents) (Xiao & Benbasat, 2007), this previous experience is positively related to their use (Hoff & Bashir, 2015; Montazemi, 1991; Whitecotton, 1996). Accordingly, we state as follows:
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