Abstract
The quality award programmes are applied worldwide. The various quality awards are the criteria for measuring performance excellence. They represent the framework for high-performance management system. In this paper the authors intend to (i) develop a quality award model based on commonalities among criteria of existing quality awards, (ii) develop interdependencies at system/sub system level and (iii) use inheritance and interdependencies to evaluate a numerical index for the developed model using graph theoretic approach. The framework incorporates the critical factors of quality evolution, which further implied for TQM implementation.
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Singh, M., Khan, I.A. & Grover, S. Development and comparison of quality award: based on existing quality awards. Int J Syst Assur Eng Manag 3, 209–220 (2012). https://doi.org/10.1007/s13198-012-0110-0
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DOI: https://doi.org/10.1007/s13198-012-0110-0