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eHealth Interventions for Early Infant Diagnosis: Mothers’ Satisfaction with the HIV Infant Tracking System in Kenya

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Abstract

The HIV Infant Tracking System (HITSystem) is an eHealth intervention to improve early infant diagnosis (EID) through alerts to providers and text messages to mothers. This study explored mothers’ experiences receiving standard and HITSystem-enhanced EID services to assess perceived intervention benefits, acceptability, and opportunities for improvement. This qualitative study was embedded within a cluster-randomized control trial to evaluate the HITSystem at six Kenyan government hospitals (3 intervention, 3 control). We conducted semi-structured interviews with 137 mothers attending EID follow-up visits. Compared to control sites, participants at HITSystem sites described enhanced EID quality; HITSystem-generated texts informed them of result availability and retesting needs, provided cues-to-action for clinic attendance, and engendered opportunities for patient support. They described improved EID efficiency through shorter waiting periods for results and fewer hospital visits. Participants reported high satisfaction with EID and acceptability of text messages; however, modifications to ensure text delivery, increase repeat testing reminders, include low literacy content options, and provide encouraging messages were suggested. These user experience data suggest improvements in EID at HITSystem sites when compared with control sites.

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Acknowledgements

This work was supported by the National Institute of Child Health and Human Development (Number R01HD076673, awarded to the University of Kansas Medical Center). The Kenya Medical Research Institute (KEMRI), Global Health Innovations, Children’s Mercy Kansas City, and OnTarget Interactive were collaborative partners in these efforts. We acknowledge the members of the HITSystem Study Team who had a key role in implementation: Martin Ochieng, Shadrack Babu, Elizabeth Nyambura Muchoki, and Eric Muriithi. We also thank Daisy Ryan, Lynton Macharia, Mercy Konchellah, and Alexander Mackenzie, who supported interview transcription and analysis efforts, and Michael Sweat and Andrea Ruff, who provided strategic guidance throughout the study. We are grateful for implementation support from mentor mothers and clinical staff, and we thank the mother–infant pairs who participated in this research. We also acknowledge the important role of our government partners at the Kenya National AIDS and STI Control Programme (NASCOP). We thank the Director of KEMRI for permission to publish this report. The National Institutes of Child Health and Development played no role in the design of the study, data collection, the writing of the manuscript, or the decision to submit for publication. This report is solely the responsibility of the authors and does not necessarily represent the official views of the US National Institutes of Health.

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Correspondence to Melinda Brown.

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Brown, M., Wexler, C., Gautney, B. et al. eHealth Interventions for Early Infant Diagnosis: Mothers’ Satisfaction with the HIV Infant Tracking System in Kenya. AIDS Behav 23, 3093–3102 (2019). https://doi.org/10.1007/s10461-019-02579-5

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