Abstract
As the number of older Chinese Americans with immigration background increases, there is a growing need for Chinese American personal care aides (CA-PCAs) to assist them with aging at home by providing culturally congruent and linguistically competent service. However, little is known about how culture factors into the caregiving process and influences CA-PCAs’ well-being. In this study, two focus groups were conducted with ten immigrant CA-PCAs and conventional content analysis was used to analyze the qualitative data. Seven cultural themes were identified, including guanxi (relationship), renqing (favor), mianzi/lian (face), hierarchy and authority, communication, harmony, and elder respect. By drawing attention to the idiosyncratic cultural landscape and entailed challenges faced by underrepresented CA-PCAs, the investigators corroborate the importance of cultural sensitivity for working with ethnic minority non-familial caregivers. The findings shed light on cultural factors that can be targeted by culturally sensitive direct practices, programs, and policies.
Similar content being viewed by others
References
Anderson, B. (2000). Doing the dirty work? The global politics of domestic labour. London: Zed Books.
Bond, M. H., & Hwang, K. K. (1986). The social psychology of Chinese people. Oxford University Press.
Chappell, N. L., & Funk, L. (2011). Filial caregivers; Diasporic Chinese compared with homeland and hostland caregivers. Journal of Cross-Cultural Gerontology, 26(4), 315–329.
Cheung, M. F., Wu, W. P., Chan, A. K., & Wong, M. M. (2009). Supervisor–subordinate guanxi and employee work outcomes: The mediating role of job satisfaction. Journal of Business Ethics, 88(1), 77–89.
Denton, M. A., Zeytinoğlu, I. U., & Davies, S. (2002). Working in clients’ homes: The impact on the mental health and well-being of visiting home care workers. Home Health Care Services Quarterly, 21(1), 1–27.
Dill, J. S., & Cagle, J. (2010). Caregiving in a patient’s place of residence: Turnover of direct care workers in home care and hospice agencies. Journal of Aging and Health, 22(6), 713–733.
Duffy, B., Oyebode, J. R., & Allen, J. (2009). Burnout among care staff for older adults with dementia: The role of reciprocity, self-efficacy and organizational factors. Dementia, 8(4), 515–541.
Fang, T., & Faure, G. O. (2011). Chinese communication characteristics: A yin Yang perspective. International Journal of Intercultural Relations, 35(3), 320–333.
Gao, G., & Ting-Toomey, S. (1998). Communicating effectively with the Chinese (Vol. 5). Thousand Oaks, CA: Sage.
Gao, G., Burke, N., Somkin, C. P., & Pasick, R. (2009). Considering culture in physician-patient communication during colorectal cancer screening. Qualitative Health Research, 19(6), 778–789.
Gray-Stanley, J. A., & Muramatsu, N. (2011). Work stress, burnout, and social and personal resources among direct care workers. Research in Developmental Disabilities, 32(3), 1065–1074.
Groves, J. M., & Lui, L. (2012). The “gift” of help: Domestic helpers and the maintenance of hierarchy in the household division of labour. Sociology, 46(1), 57–73.
Gudykunst, W. (2004). Bridging differences: Effective intergroup communication (4th ed.). Thousand Oaks, CA: Sage.
Hofstede, G. (2001). Culture’s consequences: Comparing values, behaviors, institutions and organizations across nations (2nd ed.). Thousand Oaks, CA: Sage.
Hong, Q., & Yu, G. (2018). The face view of China and foreign countries under cross-cultural communication. Theory and Practice in Language Studies, 8(10), 1324–1328.
Hsieh, H. F., & Shannon, S. E. (2005). Three approaches to qualitative content analysis. Qualitative Health Research, 15(9), 1277–1288.
Huang, Y. (2000). The personal influence model and Gao Guanxi in Taiwan Chinese public relations. Public Relations Review, 26(2), 219–236.
Hwang, K. K. (1987). Face and favor: The Chinese power game. American Journal of Sociology, 92(4), 944–974.
Leung, T. K. P., & Chan, R. Y. (2003). Face, favour and positioning – A Chinese power game. European Journal of Marketing, 37(11/12), 1575–1598.
Liu, L. A., Friedman, R. A., & Chi, S. C. (2005). “Ren Qing” versus the “big five” the role of culturally sensitive measures of individual difference in distributive negotiations. Management and Organization Review, 1(2), 225–247.
Lu, L. (2017). Chinese domestic workers as inferior ‘other’: Why are they particularly vulnerable yet neglected? (doctoral dissertation, Université d'Ottawa/University of Ottawa). Retrieved from https://ruor.uottawa.ca/bitstream/10393/36908/1/Lu_Lu_2017_Thesis.pdf
Lu, L. T. (2012). Guanxi and renqing: The roles of two cultural norms in Chinese business. International Journal of Management, 29(2), 466.
Lun, M. W. A. (2016). Culturally competent social work practice with Chinese and Korean family caregivers of older adults: Perspectives from the field. Educational Gerontology, 42(6), 401–410.
Lun, M. W. A. (2018). Chinese American family caregivers’ perception of program use and caregiver stress. Journal of Social Service Research, 45(5), 750–758.
Luo, Y. (2007). Guanxi and business. Hackensack, New Jersey: World Scientific Publishing.
Miyawaki, C. E. (2015). A review of ethnicity, culture, and acculturation among Asian caregivers of older adults (2000-2012). SAGE Open, 5(1), 215824401456636.
Miyawaki, C. E. (2016). Caregiving practice patterns of Asian, Hispanic, and non-Hispanic white American family caregivers of older adults across generations. Journal of Cross-Cultural Gerontology, 31(1), 35–55.
Monkhouse, L., Barnes, B. R., & Stephan, U. (2012). The influence of face and group orientation on the perception of luxury goods: A four market study of east Asian consumers. International Marketing Review, 29(6), 647–672.
Mui, A. C., & Kang, S. Y. (2006). Acculturation stress and depression among Asian immigrant elders. Social Work, 51(3), 243–255.
Pinquart, M., & Sörensen, S. (2005). Ethnic differences in stressors, resources, and psychological outcomes of family caregiving: A meta-analysis. The Gerontologist, 45(1), 90–106.
Revenson, T., Griva, K., Luszczynska, A., Morrison, V., Panagopoulou, E., Vilchinsky, N., & Hagedoorn, M. (2016). Caregiving in the illness context. London: Palgrave Macmillan.
Smith, D. H., Dixon, A. S., Lam, C. L., & Lam, T. P. (1999). Patient-centered communication in Hong Kong. Health Communication, 11(3), 285–297.
Stone, R. (2004). The direct care worker: The third rail of home care policy. Annual Review of Public Health, 25, 521–537.
Stone, R., & Wiener, J. (2001). Who will care for us?: Addressing the long-term care workforce crisis. Washington, D.C: Urban Institute.
Sun, F., Ong, R., & Burnette, D. (2012). The influence of ethnicity and culture on dementia caregiving: A review of empirical studies on Chinese Americans. American Journal of Alzheimer’s Disease & Other Dementias, 27(1), 13–22.
Sung, K. T. (2001). Elder respect: Exploration of ideals and forms in East Asia. Journal of Aging Studies, 15(1), 13–26.
Tarn, S., & Neysmith, S. (2006). Disrespect and isolation in Chinese communities. Canadian Journal of Aging, 25, 141–151.
U.S. Bureau of Labor Statistics. (2018). 2018 Standard Occupational Classification System. Retrieved from https://www.bls.gov/soc/2018/major_groups.htm#31-0000
U.S. Bureau of Labor Statistics. (2019a). Occupational employment and wages, May 2018. Retrieved from https://www.bls.gov/oes/current/oes399021.htm#(3).
U.S. Bureau of Labor Statistics. (2019b). Home health aides and personal care aides, job outlook. Retrieved from https://www.bls.gov/ooh/healthcare/home-health-aides-and-personal-care aides.htm#tab-6.
U.S. Bureau of Labor Statistics. (2019c). Fastest growing occupations. Retrieved from https://www.bls.gov/ooh/fastest-growing.htm
U.S. Census Bureau. (2011). American Community Survey: 2011 estimates. Retrieved from https://www.census.gov/programs-surveys/acs/
U.S. Census Bureau. (2016). American Community Survey Reports, The Population 65 Years and Older in the United States: 2016. Retrieved from https://www.census.gov/content/dam/Census/library/publications/2018/acs/ACS-38.pdf
U.S. Census Bureau. (2017a). American Community Survey (ACS), 2016 1-year Public Use Microdata Sample (PUMS). Retrieved from https://www.census.gov/programs-surveys/acs/data/pums.html
U.S. Census Bureau. (2017b). American community survey (ACS), 2016 1-year estimates. In Employment status. Retrieved from https://factfinder.census.gov/faces/tableservices/jsf/pages/productview.xhtml?src=bkmk.
U.S. Census Bureau. (2017c). 2017 National Population Projections Tables. Retrieved from https://factfinder.census.gov/faces/tableservices/jsf/pages/productview.xhtml?src=bkmk
U.S. Census Bureau. (2017d). 2017 American Community Survey 1-Year Estimates. Retrieved from https://factfinder.census.gov/faces/tableservices/jsf/pages/productview.xhtml?pid=ACS_17_1YR_B02018&prodType=table
Vincent, G., & Velkoff, V. (2010). The next four decades: The older population in the United States: 2010 to 2050. Washington, D.C: U.S. Department of Commerce, economics and statistics administration, U.S. Census Bureau.
Wang, J., & Wu, B. (2017). Domestic helpers as frontline workers in China’s home-based elder care: A systematic review. Journal of Women & Aging, 29(4), 294–305.
Wong, N. Y., & Ahuvia, A. C. (1998). Personal taste and family face: Luxury consumption in Confucian and Western societies. Psychology & Marketing, 15(5), 423–441.
Wu, B., Carter, M. W., Goins, R. T., & Cheng, C. (2005). Emerging services for community-based long-term care in urban China: A systematic analysis of Shanghai's community-based agencies. Journal of Aging & Social Policy, 17(4), 37–60.
Acknowledgements
The authors would like to thank Maryalice Jordan-Marsh, PhD, FAAN, for constructive criticism of the manuscript.
Funding
This study was funded by Suzanne Dworak-Peck School of Social Work, University of Southern California.
Author information
Authors and Affiliations
Corresponding author
Ethics declarations
Conflict of Interest
The authors declare that they have no conflict of interest.
Additional information
Publisher’s Note
Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
Rights and permissions
About this article
Cite this article
Wu, J., Liu, M., Ouyang, Y. et al. Beyond Just Giving Care: Exploring the Role of Culture in Chinese American Personal Care Aides’ Work. J Cross Cult Gerontol 35, 255–272 (2020). https://doi.org/10.1007/s10823-020-09404-w
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10823-020-09404-w