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Job satisfaction: Identifying the important parts among computer sales and service personnel

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Abstract

This article examines overall and job facet satisfaction among computer salesN=552) and service (N=1489) personnel. Results of an anonymous questionnaire indicated that seven of nine job facets were similar in the two samples. However, facets in field service referring to the company and working conditions were replaced in sales by facets concerning work-related information and problem resolution. Existing multifacet measures of job satisfaction would not have identified problem resolution as an important facet. While they are valuable for basic research, standardized multifacet satisfaction measures may not be as useful when the goal is to improve the work situation by identifying issues of concern to employees in different occupations.

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Authors and Affiliations

  1. Quantitative Management Services MS F036, Data General Corporation, 4400 Computer Drive, 01581, Westboro, MA

    Kenneth W. Kerber & James P. Campbell

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  1. Kenneth W. Kerber
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  2. James P. Campbell
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Kerber, K.W., Campbell, J.P. Job satisfaction: Identifying the important parts among computer sales and service personnel. J Bus Psychol 1, 337–352 (1987). https://doi.org/10.1007/BF01018143

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