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EFQM Based Supplier Selection

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Advances in Intelligent Manufacturing and Service System Informatics (IMSS 2023)

Part of the book series: Lecture Notes in Mechanical Engineering ((LNME))

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Abstract

In this study, the importance of quality management practices in achievement of operational results and customer satisfaction in logistics is handled. The objective of this study is to propose a quality management framework through multi criteria decision making (MCDM) based on the criteria utilized in the European Foundation for Quality Management (EFQM) for assessment of suppliers. In this regard, this study proposes EFQM based integrated methodology using Analytic Hierarchy Process (AHP) and Technique for Order Preference by Similarity to an Ideal Solution (TOPSIS) method for supplier selection problem.

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Acknowledgments

The authors would like to thank Ekol Logistics for financial support to this research project.

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Authors and Affiliations

  1. Department of Industrial Engineering, Marmara University, Maltepe, 34854, Istanbul, Turkey

    Ozlem Senvar & Mustafa Ozan Nesanir

Authors
  1. Ozlem Senvar
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  2. Mustafa Ozan Nesanir
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Corresponding author

Correspondence to Ozlem Senvar .

Editor information

Editors and Affiliations

  1. Istanbul Medipol University, Istanbul, Türkiye

    Zekâi Şen

  2. Department of Industrial Engineering, Sakarya University, Serdivan, Sakarya, Türkiye

    Özer Uygun

  3. Faculty of Applied Sciences, Sakarya University of Applied Sciences, Kaynarca, Sakarya, Türkiye

    Caner Erden

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Senvar, O., Nesanir, M.O. (2024). EFQM Based Supplier Selection. In: Şen, Z., Uygun, Ö., Erden, C. (eds) Advances in Intelligent Manufacturing and Service System Informatics. IMSS 2023. Lecture Notes in Mechanical Engineering. Springer, Singapore. https://doi.org/10.1007/978-981-99-6062-0_46

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  • DOI: https://doi.org/10.1007/978-981-99-6062-0_46

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  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-99-6061-3

  • Online ISBN: 978-981-99-6062-0

  • eBook Packages: EngineeringEngineering (R0)

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