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A Structural Equation Model of Knowledge Management Practices and Library Users’ Satisfaction at Malaysian University Libraries

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Book cover The 8th International Conference on Knowledge Management in Organizations

Part of the book series: Springer Proceedings in Complexity ((SPCOM))

Abstract

Most organizations, such as University Libraries focus on enhancing their capability of knowledge processes to create new knowledge. The aim of this paper is to revealed empirically levels and types of KM practices applied at Malaysian university libraries. Based on 300 questionnaires through online, a survey was administered to a Lead User group of libraries (PhD candidates) in Malaysia. This is to elicit opinion of the prime users on the linkage between Knowledge Management Practice (KMP) and Library Users’ Satisfaction (LUS). SPSS software and AMOS 18 were utilized to analyze research data. Furthermore, a meaningful linkage was observed between Knowledge Management Practice (KMP) and Library Users’ Satisfaction (LUS) based on the empirical findings. Major contribution of the paper is to provide groundwork empirical evidence about the linkage between Knowledge Management Practice (KMP) and Library Users’ Satisfaction (LUS) at Malaysian university libraries.

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Acknowledgments

The authors would like to acknowledge his PhD supervisor for guiding this paper. The authors are also indebted to the prior literature research that has been made in any anonymous journal referees related to Knowledge Management (KM) and Library and Information Sciences (LIS) environment. The author also wishes to thank the editor for extensive assistance in the final revision of the paper to be published.

Author information

Authors and Affiliations

  1. Department of Production and Operation, Faculty of Technology Management and Business, Universiti Tun Hussein Onn Malaysia, 86400, Batu Pahat, Malaysia

    Muhamad Saufi Che Rusuli & Rosmaini Tasmin

  2. Department of Production, Faculty of Technology, University of Vaasa, City of Vaasa, Finland

    Josu Takala

  3. Department of Information Technology, Center For Diploma Studies, Universiti Tun Hussein Onn Malaysia, 86400, Batu Pahat, Malaysia

    Norazlin Hashim

Authors
  1. Muhamad Saufi Che Rusuli
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  2. Rosmaini Tasmin
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  3. Josu Takala
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  4. Norazlin Hashim
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Corresponding author

Correspondence to Muhamad Saufi Che Rusuli .

Editor information

Editors and Affiliations

  1. School of Computing, Staffordshire University, Stafford, United Kingdom

    Lorna Uden

  2. College of Management, National University of Kaohsiung, Kaohsiung, Taiwan, Taiwan

    Leon S.L. Wang

  3. and Control Faculty of Science, Universidad Salamanca Department of Computing Science, Salamanca, Spain

    Juan Manuel Corchado Rodríguez

  4. National University of Kaohsiung, Kaohsiung, Taiwan

    Hsin-Chang Yang

  5. Department of Information Management, National University of Kaohsiung, Kaohsiung, Taiwan, Taiwan

    I-Hsien Ting

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Rusuli, M.S.C., Tasmin, R., Takala, J., Hashim, N. (2014). A Structural Equation Model of Knowledge Management Practices and Library Users’ Satisfaction at Malaysian University Libraries. In: Uden, L., Wang, L., Corchado Rodríguez, J., Yang, HC., Ting, IH. (eds) The 8th International Conference on Knowledge Management in Organizations. Springer Proceedings in Complexity. Springer, Dordrecht. https://doi.org/10.1007/978-94-007-7287-8_12

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  • DOI: https://doi.org/10.1007/978-94-007-7287-8_12

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  • Publisher Name: Springer, Dordrecht

  • Print ISBN: 978-94-007-7286-1

  • Online ISBN: 978-94-007-7287-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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