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Implementing International Services pp 309–328Cite as

Foundations of Service Modularization: Towards a Design Theory for Productizing Solutions

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Zusammenfassung

This chapter addresses the problem of transforming custom IT solutions into reusable and standardized IT services. Marketing research shows that solutions create high value for the customer by meeting individual technical, organizational, and relational needs (Tuli et al., 2007). However, research also shows that delivering profitable solutions requires service providers to realize greater productivity through standardization of IT services at the same time (Galbraith, 2002).

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Author information

Authors and Affiliations

  1. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Dr. Michael Schermann (Chair for Information Systems)

  2. Universität Hamburg, Hamburg, Vogt-Kölln-Str. 30, 22527, Germany

    Prof. Dr. Tilo Böhmann (Chair for IT-Management and -Consulting)

  3. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Prof. Dr. Helmut Krcmar (Chair for Information Systems)

Authors
  1. Dr. Michael Schermann
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  2. Prof. Dr. Tilo Böhmann
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  3. Prof. Dr. Helmut Krcmar
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Editor information

Editors and Affiliations

  1. Universität Hamburg, Hamburg, Vogt-Kölln-Str. 30, 22527, Germany

    Tilo Böhmann (Chair for IT-Management and -Consulting) (Chair for IT-Management and -Consulting)

  2. Institute of Research & Development and Innovation Management, Universität Stuttgart, Stuttgart, Keplerstr. 17, 70174, Germany

    Wolfgang Burr

  3. Institute of Applied Work Science, Department Information and Technology Management, Ruhr-University of Bochum, Bochum, Universitätsstraße 150, 44780, Germany

    Thomas Herrmann

  4. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Helmut Krcmar (Chair for Information Systems) (Chair for Information Systems)

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Schermann, M., Böhmann, T., Krcmar, H. (2011). Foundations of Service Modularization: Towards a Design Theory for Productizing Solutions. In: Böhmann, T., Burr, W., Herrmann, T., Krcmar, H. (eds) Implementing International Services. Gabler Verlag. https://doi.org/10.1007/978-3-8349-6445-8_18

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