Abstract
SLA management of non-computational services, such as transport and logistics services, may differ from SLA management of computational services, such as cloud or web services. As an important difference, SLA management for transport and logistics services has to consider so called frame SLAs. A frame SLA is a general agreement that constitutes a long-term contract between parties. The terms and conditions of the frame SLA become the governing terms and conditions for all specific SLAs established under such a frame SLA. Not considering the relationships between frame SLAs, specific SLAs and QoS monitoring information may lead to partial conclusions and decisions, thereby resulting in avoidable penalties. Based on a real industry case in the transport and logistics domain, this paper elaborates on a multi-level run-time SLA management approach for non-computational services that takes into account those relationships. We describe a cloud-based software component, the BizSLAM App, able to automatically manage multi-level SLAs by extending SLA management solutions from service-oriented computing. We demonstrate the feasibility and usefulness of the SLA management approach in an industrial context.
Chapter PDF
Similar content being viewed by others
Keywords
- Service Level Agreement
- Logistics Service
- Service Execution
- Service Point
- Service Level Agreement Violation
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
References
Alliance of European Logistics: A technology roadmap for logistics. Technical Report (October 2013)
Andrieux, A., Czajkowski, K., Dan, A., Keahey, K., Ludwig, H., Nakata, T., Pruyne, J., Rofrano, J., Tuecke, S., Xu, M.: Web services agreement specification (WS-Agreement). Specification from the Open Grid Forum (OGF) (March 2007)
Augenstein, C., Ludwig, A., Franczyk, B.: Integration of service models – preliminary results for consistent logistics service management. In: Service Research and Innovation Institute Global Conference (SRII 2012), San Jose, Calif., USA (2012)
Benaissa, M., Boukachour, J., Benabdelhafid, A.: Web service in integrated logistics information system. In: Int’l Symposium on Logistics and Industrial Informatics (LINDI 2007). Wildau, Germany (2007)
Cuomo, A., Modica, G.D., Distefano, S., Puliafito, A., Rak, M., Tomarchio, O., Venticinque, S., Villano, U.: An SLA-based broker for cloud infrastructures. Journal of Grid Computing 11(1), 1–25 (2013)
Dong, H., Hussain, F., Chang, E.: Transport service ontology and its application in the field of semantic search. In: Int’l Conference on Service Operations and Logistics, and Informatics (IEEE/SOLI 2008), vol. 1, pp. 820–824 (October 2008)
e-Freight project: D1.3b: e-Freight framework – information models (March 2010), http://www.efreightproject.eu/
Feldman, Z., Fournier, F., Franklin, R., Metzger, A.: Proactive event processing in action: a case study on the proactive management of transport processes (industry article). In: 7th Int’l Conference on Distributed Event-based Systems (DEBS 2013), Arlington, Texas, USA (2013)
Franklin, R., Metzger, A., Stollberg, M., Engel, Y., Fjørtoft, K., Fleischhauer, R., Marquezan, C., Ramstad, L.S.: Future Internet technology for the future of transport and logistics. In: ServiceWave Conference 2011, Future Internet PPP Track, Ghent, Belgium (2011)
Goel, N., Kumar, N., Shyamasundar, R.K.: SLA monitor: A system for dynamic monitoring of adaptive web services. In: 9th European Conference on Web Services (ECOWS 2011), Lugano, Switzerland (2011)
Guihua, N., Fu, M., Xia, H.: A semantic mapping system based on e-commerce logistics ontology. In: World Congress on Software Engineering (WCSE 2009), vol. 2, pp. 133–136 (May 2009)
Gutiérrez, A.M., Cassales Marquezan, C., Resinas, M., Metzger, A., Ruiz-Cortés, A., Pohl, K.: Extending WS-Agreement to support automated conformity check on transport and logistics service agreements. In: Basu, S., Pautasso, C., Zhang, L., Fu, X. (eds.) ICSOC 2013. LNCS, vol. 8274, pp. 567–574. Springer, Heidelberg (2013)
Hvitved, T., Klaedtke, F., Zalinescu, E.: A trace-based model for multiparty contracts. The Journal of Logic and Algebraic Programming 81(2), 72–98 (2012)
Kouki, Y., Ledoux, T.: SLA-driven capacity planning for cloud applications. In: 4th Int’l Conference on Cloud Computing Technology and Science (CloudCom 2012), Taipei, Taiwan, pp. 135–140 (2012)
Leitner, P., Ferner, J., Hummer, W., Dustdar, S.: Data-driven and automated prediction of service level agreement violations in service compositions. Distributed and Parallel Databases 31(3), 447–470 (2013)
McConnell, A., Parr, G., McClean, S., Morrow, P., Scotney, B.: A SLA-compliant cloud resource allocation framework for n-tier applications. In: 1st Int’l Conference on Cloud Networking (CLOUDNET 2012), Paris, France (2012)
Metzger, A., Franklin, R., Engel, Y.: Predictive monitoring of heterogeneous service-oriented business networks: The transport and logistics case. In: Service Research and Innovation Institute Global Conference (SRII 2012), San Jose, Calif., USA (2012)
Molina-Jimenez, C., Shrivastava, S., Strano, M.: A model for checking contractual compliance of business interactions. IEEE Trans. on Services Comp. 5(2), 276–289 (2012)
Müller, C., Resinas, M., Ruiz-Cortés, A.: Automated analysis of conflicts in WS-Agreement. IEEE Trans. on Services Comp. PP(99), 1 (2013)
Munteanu, V., Fortis, T., Negru, V.: An evolutionary approach for SLA-based cloud resource provisioning. In: 27th Int’l Conference on Advanced Information Networking and Applications (AINA 2013), Barcelona, Spain (2013)
Papazoglou, M., Pohl, K., Parkin, M., Metzger, M. (eds.): Service Research Challenges and Solutions for the Future Internet: S-Cube – Towards Mechanisms and Methods for Engineering, Managing, and Adapting Service-Based Systems. Springer (2010)
Rosario, S., Benveniste, A., Jard, C.: Monitoring probabilistic SLAs in web service orchestrations. In: Int’l Symposium on Integrated Network Management (IM 2009), New York, USA (2009)
Verdouw, C., Beulens, A., Wolfert, S.: Towards software mass customization for business collaboration. In: Service Research and Innovation Institute Global Conference (SRII 2014), San Jose, Calif., USA (2014)
Wieder, P., Butler, J.M., Theilmann, W., Yahyapour, R. (eds.): Service Level Agreements for Cloud Computing. Springer (2011)
Xu, L., Jeusfeld, M.A.: Pro-active monitoring of electronic contracts. In: Eder, J., Missikoff, M. (eds.) CAiSE 2003. LNCS, vol. 2681, pp. 584–600. Springer, Heidelberg (2003)
Yahya, B., Mo, J., Bae, H., Lee, H.: Ontology-based process design support tool for vessel clearance system. In: Int’l Conference on Computers and Industrial Engineering (CIE 2010), pp. 1–6 (July 2010)
Hua, W.Z., Yousen, H., Yun, D.Z., Wei, Z.: SOA-BPM based information system for promoting agility of third party logistics. In: Int’l Conference on Automation and Logistics (ICAL 2009), Shenyang, China (2009)
Zhu, Q., Fung, R.: Design and analysis of optimal incentive contracts between fourth-party and third-party logistics providers. In: Int’l Conference on Automation and Logistics (ICAL 2012), Zhengzhou, China (2012)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Marquezan, C.C., Metzger, A., Franklin, R., Pohl, K. (2014). Runtime Management of Multi-level SLAs for Transport and Logistics Services. In: Franch, X., Ghose, A.K., Lewis, G.A., Bhiri, S. (eds) Service-Oriented Computing. ICSOC 2014. Lecture Notes in Computer Science, vol 8831. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-45391-9_49
Download citation
DOI: https://doi.org/10.1007/978-3-662-45391-9_49
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-662-45390-2
Online ISBN: 978-3-662-45391-9
eBook Packages: Computer ScienceComputer Science (R0)