Abstract
During recent years, leading international service providers have implemented global delivery model (GDM) strategies in which multiple geographically dispersed resources are simultaneously integrated in a network of onshore, nearshore and farshore service and delivery centers. Although GDMs are well established within the IT service industry, little is known about how to assess their properties and performance. Drawing upon the resource-based view of the firm, this paper attempts to offer two contributions. First, we identify six input (resources) and six output (performance) variables that can be used to assess the relative efficiency of GDMs in IT. Second, we reveal an increasing importance of proactive managerial skills to orchestrate resources within such networks.
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Nöhren, M., Heinzl, A., Kramer, T., Kude, T., Kurasov, P. (2013). IT Global Delivery Model Efficiency: An Exploratory Case Study to Identify Input and Output Factors. In: Oshri, I., Kotlarsky, J., Willcocks, L.P. (eds) Advances in Global Sourcing. Models, Governance, and Relationships. Global Sourcing 2013. Lecture Notes in Business Information Processing, vol 163. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40951-6_1
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DOI: https://doi.org/10.1007/978-3-642-40951-6_1
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