Abstract
The steel sector was one of the pioneers to join the Movement for Quality in Brazil in late 1980, because a significant portion of its revenues came from exports. The steel industry needs massive investment to upgrade its technology, which requires a high level of training of their operators. They must form a human capital capable of producing a laminate to win the preference of its customers. Based on four models of knowledge management: the SECI model, CYNEFIN model, the FIVE DISCIPLINES model and the SEVEN DIMENSIONS model, supported by the Knowledge Management Principles established by Davenport and Prusak, combined with the Criteria for Management Excellence, was developed a Competency Development Model. To validate this model has been carried out a field research in the governance representative of the national steel industry, with the aim to ensure safety in production operations and contribute positively to the manufacture with quality, reliability and competitiveness.
Chapter PDF
Similar content being viewed by others
References
Arruda, M.: Qualificação versus Certificação. Boletim Citerfor nº (Maio/Agosto de 2000)
ABNT, ABNT NBR 9000:2005-Vocabulário e Princípios. ABNT, Rio de Janeiro (2005)
FNQ: Critério de Excelência. Fundação Nacional da Qualidade (2010)
Nonaka, I., Takeuchi, H.: Criação do conhecimento na empresa. Campus, São Paulo (1997)
Campos, V.F.: Controle da Qualidade Total. Block Editores, São Paulo (1992)
Ishikawa, K.: What is Total Quality Contol? The Japanese Way. Prentice-Hall (1985)
Feingenbaum, A.V.: Total Quality Control-3º Edição. McGraw Hill Company (1986)
Deming, W.E.: Qualidade: A Revolução da Administração. Marques Saraiva, São Paulo (1990)
Juran, J.: Planejamento da Qualidade. Livraria Pioneira (1990)
Senge, P.M.: A Quinta Disciplina. Best Seller (2009)
Davemport, T.H., Prusak, L.: Conhecimento Empresarial. Campus, Rio de Janeiro (1999)
Snowden, D.: Complex acts of knowing-paradox and descriptive self-awareness (2002)
Terra, J.C.C.: Gestão do Conhecimento: O grande desafio empresarial (2005)
Moreira Filho, U.M.: A excelência no controle do processo produtivo com foco no conhecimento e qualidade: Estudo de caso da siderurgia brasileira. UNIP. UNIP, São Paulo (2012)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 IFIP International Federation for Information Processing
About this paper
Cite this paper
Moreira Filho, U.M., de Oliveira Costa Neto, P.L. (2013). Model of Skills Development at the Operational Level Applied to the Steel Industry. In: Emmanouilidis, C., Taisch, M., Kiritsis, D. (eds) Advances in Production Management Systems. Competitive Manufacturing for Innovative Products and Services. APMS 2012. IFIP Advances in Information and Communication Technology, vol 397. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40352-1_80
Download citation
DOI: https://doi.org/10.1007/978-3-642-40352-1_80
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-40351-4
Online ISBN: 978-3-642-40352-1
eBook Packages: Computer ScienceComputer Science (R0)